AllegroMedical.com

I purchased a pedal exerciser from Allegro on June 19.  It didn't show so I called and asked about the shipment.  Only then did they tell me it was backordered and that it would ship June 30.  The next day, I received an email saying it would not ship until July 10.  On July 12, I sent an email expressing my dissatisfaction and asking where my product was.  No response.  On July 14, I called customer service again, and they said it was backordered until the end of July (not that I believe that date is true either).  The customer service rep was completely unhelpful, could not guarantee when they would get the product and acknowledged that the website never said anything about a backorder.  I still don't have my product, and I will not be buying from this company again.

 I would not shop here again

I ordered a hand rest/splint on June 15th and the website said "this item ships out in about 1-3 days. I kept going to the tracking system and  on June 23 when it still said Order Status: Awaiting Shipment. I realized it still had not even   Read full review...

 I would not shop here again

I ordered something about two months back and wasn't even expecting it would turn out to be a nightmare. The product costs $28 and the usual delivery time. I tracked the product for ship date and it was forever showing not yet shipped. Note at this time my credit card was already charged. When I did a follow up phone call, the product is not available and is backordered. I was given a time frame for the order to come in. Two weeks going to three weeks, nothing happened. I called to cancel the order. Fine. They told me I will be refunded. From the time I cancelled up to this time, is about 1 month and a half. I already filed a complaint with FTC. To future shoppers, guard your hard-earned money!

 I would not shop here again

This is an unethical supplier.  The comany confirmed a shipping date and charged my card for an item that they did not have in stock.  Eight days later, I received an email stating the item was backordered.  They lied about the shipping date, held my money for eight days without telling me the truth, and then said it would be another 3 weeks until the product might be available.  Sounds like a scam to me!
I needed a rolling walker for my mother who is having difficulty getting around her apartment.  I was thrilled to find a supplier that was reasonably close and could ship so quickly.   I didn't know they would actually lie about shipping a product they didn't even have.  If you reallly need something for a loved one, DON'T BUY FROM THIS COMPANY!!!

 I would not shop here again

I have had very poor luck with this company and would suggest you look elsewhere for your medical supplies. I have ordered products a few times and have been dissapointed each time. Very slow to process orders and many out of stock items - even though at the time of ordering, they were in stock. Their return policy is poor - costing you more than it is worth to  return the product.

 I would not shop here again

DO NOT order from Allegro. The "in stock" items soon became backordered. The backorder promise date was revised THREE times. A month-and-a-half after placing my order, the tracking system said it was delivered. When I called about it, the "customer service" rep said it was a data error, the items were still not in stock, they couldn't tell me when the manufacturer would ship to them, and wouldn't let me speak to anyone else. I called the manufacturer myself, and they advised that they were not shipping to Allegro. They couldn't disclose the reason, but suggested I cancel the order and referred me to ExpressRamps.com. Express has the items in stock at a comparable, free shipping (Allegro charged $112), and will arrive within 3-5 days. I was charged for the order on the date of purchase, but when I cancelled the order, they said "it could take a while" to credit my account. I have the impression the company is in financial trouble and therefore not able to have stock to ship.

 I would not shop here again

PLEASE DON'T USE THIS COMPANY!!!!  I wish I would have done research and read reviews before using this vendor.  They are scam artists.  I feel cheated!  I am so frustrated.  I am a new mom and I ordered 6-24 oz cans of baby   Read full review...

 I would not shop here again

Terrible service. DO NOT BUY FROM THEM. Charged me for an alarm clock, and then sent an email a week later stating that it was out of stock. I have tried to contact the company for over a month, and I have yet to be refunded. 

 I would not shop here again

Bad and dishonest. DO NOT order from them.
My order became backordered - I was never informed until I called follow up the shipment.
Cancelled my order and took forever to process refund. Called 4 times each week for 4 weeks to follow up on the refund, being told "Your refund is in process, it should take 3-5 business days".
Requested to speak to supervisor but she is never available. Requested to have supervisor call me back, never called me back.
Customer service is not helpful, don't know what is the "real" status of my refund or refuse to tell me the truth?
I finally received my refund after a month of battle with them. This is the WORSE online shopping experience.

 I would not shop here again

First they got my order wrong when I placed it on their website. After 7 days of waiting and checking their website the items I had ordered still had not been shipped and the every person at their service desk could not tell me why it did not ship or   Read full review...

 I would not shop here again

When you are not allowed to speak with a manager/supervisor and are told you can only e-mail and EVEN THEN get no response from anyone in the company SETS OFF THE ALARM BELLS.  Just AWFUL customer service.  Not being allowed to speak with anyone in authority tells you that something fishy is going on with this company.  BE FOREWARNED......should you have ANY problem, you WILL NOT GET ANY RELIEF FROM THIS SHADY COMPANY.

 I would not shop here again

I ordered an item from this merchant about 3 wks ago and while the seller had the items I needed and order transaction went smoothly, the shipping charges were outrageous (shipping to Hawaii).  I only had one option for a shipping carrier and that was UPS.

UPS was late an additional day in delivering the package due to the address being "illegible".  Their website was easy enough to navigate and prices on the items I needed were okay.

 I would shop here again

I ordered an item that appeared to be in stock on the website. I got an email FIVE BUSINESS DAYS later stating that the item was backordered and would not be available for three weeks.I sent an email to customer service to find out if my credit card   Read full review...

 I would not shop here again

I searched the internet for enema buckets, accidentally came upon their page for an enema bag, but it's got a PICTURE of a bucket and had the best price, so I ordered it...
I did notice on the order confirmation it said "enema bag" but I figured that was just a mistake so I didn't argue about it at the time.  
Well of course here come enema bags, not buckets. 
They invite me to mail the bags back, but I have to pay shipping both ways, because they told me it's MY mistake and there's not a hint of apology for their deceptive photo on the item description. 
It isn't like they didn't know about it until now, because someone else already left a negative review at the bottom of the page!  That person also wanted a bucket, like it shows in the photo. 
They haven't removed the misleading picture and apparently have no intention of removing it.
They did not have the best price on enema *buckets*, I would have ordered from someone else if I hadn't been misled. 

 I would not shop here again

I ordered a personal healthcare product from Allegro Medical Supplies on a Thursday night in late February of 2009 and it arrived in the following Monday's mail, here in the San Francisco Bay Area. Allegro had the only discounted price that I could find anywhere on the Web for this product. It was roughly a 35% discount on an item that no other Web merchant was discounting at all. The transaction went perfectly smoothly. I had no need for customer service, so I can't address that issue. I would definitely do business with them again!

 I would shop here again

I wish I had seen this site. I made a purchase thru AMAZON.COM. I am left on my own w/ this nightmare of trying to return 2 knee braces that are unused/ brand new but they are too long and bulky.
I contacted them over 6 times by email and no return authorization number has been given by email or phone. I tried calling at 3:50PM their time and no one answered. Another time I was put on hold & disconnected. STAY AWAY!!! PAY MORE & BUY FROM ANOTHER SITE TO SPARE YOURSELF AN AWFUL HEADACHE!!! I am now filing a dispute thru VISA.

 I would not shop here again

I placed an order yesterday, February 16, 2009 (President's Day) and this morning the package was at my door! I am in NJ. I assumed I would have to wait at least a few days, but ONE DAY! I also got a 15% President's Day discount. I will check out Allegro Medical first for all my supplies and would definitely recommend them to others.  Anna Marie

 I would shop here again

Good prices but shady on the shipping. It was supposed to have shipped within 24 hours but I'm still waiting for it to even leave and it's been three days. Their customer service said that's normal and that their website only says that the order is ready. Basically, they're misrepresenting; oh well. You get what you pay for with this place.

 I would not shop here again

I purchased a neck pillow in August and misplaced it, so I bought replacement a few months later.  The same exzct SKU (description), except the price was a little higher the second time and the replacement product was not anywhere near as good.  In fact, it is so uncomfortable that I do not use it.

I wrote Allegro about this matter and they've ignored me.  They didn't have to answer because the time had lapsed on my credit card purchase.  I can see why so many others are complaining about their customer service. 

The final take on this, is that Allegro is a cheesy bait and switch vendor.  This is NOT an honorable company.  Buyer stay away!

 I would not shop here again

I READ THE REVIEWS; NOTICED THEY ARE FROM 2005 2006. I MADE A PURCHASE OF SEVERAL ITEMS AND I MUST SAY THE ORDERING WENT WELL; BUT TRY AND RETURN SAME-EACH ITEM NEEDS AN AUTHORIZATION RETURN #; THEN I HAVE TO RETURN EACH ITEM TO DIFFERENT   Read full review...

 I would not shop here again

Allegro Medical offers products on their website you cannot actually buy from them, at least not at the price shown and not anytime soon. When you call them, assuming you talk to someone who actually understands anything, they will try to talk you into some other product that is more expensive than the one you saw on their website. Classic bait and switch, which is illegal in most states. Very poor business practice. Beware.

 I would not shop here again

DON'T TRUST THE OTHER REVIEWS. They are either posted by owners/employees of the company or VERY lucky buyers. I ordered 3 pair of shoes in November. One was no longer available and did not ship but I was charged for it anyway. The other two pair were sent back (they did not fit) after fighting for an RMA number. When I did not received credit after 6 weeks, I tried contacting their customer service which was fruitless. I contacted my credit card company and disputed the charge.

NOW THEY HAVE POSTED NEW CHARGES TO MY CREDIT CARD!! They processed the credits so that they could tell my credit card company to close the dispute but then proceeded to make new, completely UNAUTHORIZED charges to my account!

THESE PEOPLE NEED TO GO TO JAIL FOR WHAT THEY DO! DO NOT TRUST THEM WITH YOUR CREDIT CARD NUMBER!

 I would not shop here again

Allegro earned some kudos yesterday. You had told us delivery was 3-6 days and got the needed supplies to us in about 30 hours. My wife was very pleased with the quality of the merchandise purchased. It is always a little scary purchasing products on line, but your product met or exceeded the expectations raised by your on-line catalog descriptions.
Thank you for excellent service


 I would shop here again

I PURCHASED AN ITEM WITH A CREDIT CARD. THE NEXT DAY THEY CALL AND TELL ME THE PRICE WAS MISPRINTED ON THEIR WEBSITE. INSTEAD OF 1625 USD IT IS NOW 2300 USD!!! THEY REFUSED TO HONOR THEIR WEB PRICE AND THEY LOST A VALUABLE CUSTOMER. POOR CUSTOMER SERVICE ALONG WITH DISHONEST WEB POLICY LEADS ME TO OTHER MERCHANTS FOR MY MEDICAL NEEDS. NEVER TRUST ALLEGRO MEDICAL AND NEVER PURCHASE ANYTHING FROM THEM. LIARS, CHEATS AND DISHONEST CUSTOMER SERVICE.

 I would not shop here again

These people could care less about your order . . . I placed an order online. After being notified by email that my order was processed, I continually checked via their website for tracking information. After several days I called to find out why no progress had been made and I was informed that the order was held up by non-approval of my credit card company (I doubt that very seriously). Then I was given a big hassle about using another credit card. Other companies will politely notify a customer if there is a problem and ask if another card could be used. Not these retards. Stay on top of any order you place.

 I would not shop here again

Great product at an excellent price. I bought the Stair master Step Mill 7000PT and Allegro Medical had it for the very cheapest I could find. The order was delayed for about two weeks longer than I expected; however, the product and price is an excellent deal and worth the wait.

 I would shop here again

Allegro Medical was great to deal with! They have soo many items to choose from. Extremely fast shipping and great customer service! I give this company an A+. They also have awesome competitive pricing. I will definitely order again and will be referring family and friends! :)

 I would shop here again

My experience with this site has been very good. I've never had to contact the customer service department because I've never had a problem. Some of the stuff they sell seems aimed for doctors and hospitals but I found lots of home health care & comfort products that I like with good prices.

 I would shop here again

Great service and fast shipping, Allegro is a good source for all kinds of products,not just medical supplies, and a great company in general. Highly recommended. A good company that you can always count on. Many many different products to choose from and always adding more.

 I would shop here again

My shopping experience was wonderful! The website was simple to navigate around and the order process its self was fast! I selected the standard delivery and it actually arrived 2 days later! Yes, 2 DAYS! I almost didn't believe the email notification I received that said it had shipped out the same day my order was placed! So, I called in and spoke to a customer service rep that confirmed it was correct. This was a wonderful online shopping experience and a very friendly staff as well. Thank you Allegro!

 I would shop here again