Audio Video Furniture

VERy satisfactory service

 I would shop here again

Excellent transaction ? met all expectations. Product shipped quickly, arrived in good condition and was exactly as advertised. Very satisfied customer.

 I would shop here again

Shopping was very easy. Alot to choice from. Super quick delivery.

 I would shop here again

This review concerns CYMAX stores. I ordered some chairs for my porch from these guys. They were going to arrive in late May, then they called and said that the arrival was delayed until June 10, but not to worry because the chairs are on a ship sailing   Read full review...

 I would not shop here again

Great product and fast shipping. The checkout was simple to you and price was the lowest I found on the internet . Selection is great. They carry a wide product line. I navigated through pages very easily. Very pleased. I had been looking for matching items for the Bush office furniture collection in the Tuxedo style but was not able to find all the items from one place until I found your site.

 I would shop here again

Cymax sends damaged furniture late. Save yourself money, time, and headaches by avoiding Cymax aka Audio Video Furniture Online aka a dozen other aliases. I ordered a 5-piece bedroom set from Cymax on October 2. Was it would arrive Oct 18th, then Oct   Read full review...

 I would not shop here again

I received part of my order on time, but the Hutch for the desk was not sent with the "L" Desk. I had to call Bush Furniture and found out that Audio Video Co. did not order the Hutch. I then had to call Audio Video Co. back again and get the Hutch sent to me. I am still waiting for the Hutch for the "L" desk, it's still in route.

 I would shop here again

The stand purchased arrived on-time and was of excellent quality and purchased at a very fair price.

 I would shop here again

After they said product was on back order they still wanted to ship in 2 weeks and still charge me for 3 day delivery, I went to Amazon ( where I should have gone from the get go) and I got the stands 3 days later for 5 dollars less. This might be a good company but they need to learn a little about customer service.

 I would not shop here again

very easy to assemble, loved the free shipping & no tax,, thank you very much

 I would shop here again

Customer service non-existent. No order tracking info. They did not respond to 2 email status queries and then when I called they said to wait for an email. Only received order tracking info by email 2 days after receiving product, 10 days after order. Price was good.

 I would not shop here again

prompt processing & shipping,ordered from this vendor when 2 weeks after ordering from another vendor,the item had never been shipped.EXCELLENT SERVICE FROM AUDIO VIDEO FURNITURE!!!!!would definitely recommend & would shop again!!!!!!Joan Spear

 I would shop here again

Before buying the item they were quick to reply to my telephone call for information. Excellent customer service. When I received damaged merchandise I called them and they said I could request the replacements online and someone would get back to me within 24 hours. After 72 hours I called them and asked about the replacements. Person answering phone said they would be sent. Called again on Jan. 25th and was told the items are being sent. Still nothing so I e-mailed them on Feb. 2nd asking where the replacements were and quoted their reply to me. Received another e-mail the same day apologizing for not giving me the eta for the parts. E-mail said I should receive them between Feb. 5th and Feb. 8th. They said they are going to contact the manufacturer for a tracking number and give it to me. Their customer service started out with a bang and has now become a dismal disappointment.

 I would shop here again

Took too long from order placement to shipping. Why?

 I would shop here again

Great prices and excellent web site.

 I would shop here again

Customer service was excellent. Placing the order by phone was simple and tracking my order was easy.

 I would shop here again

just fantastic...great price and service

 I would shop here again

I found my shopping expereince to be very good with the various selections to chose from.

 I would shop here again

Had to wait over a week before the item was shipped from the delivery source. It finally came prior to its expected receiving date.

 I would shop here again

Regarding question #2: Yes, I received the produce, but no, it wasn't in good condition. Two of the pieces were damaged, although only somewhat. However, I harbor no ill will toward the company since I received excellent customer support. When I called to request replacement parts, I was told that they would be mailed out immediately, no further questions asked. I have not yet received them but I am confident that they will arrive presently. I would have preferred had it arrived in good condition, but this is acceptable too.

 I would shop here again

Very good price. Excellent for not having shipping charges. Order process was fast and easy. Confirmation emails were sent quickly and received our order within the two weeks that it was promised.

 I would shop here again

The product arrived on time and the shipping boxes appeared to be intact and unopened. However, after assembling the EFAV-II, I found that parts were missing from the sealed EFVS-II box. I carefully inspected the box and the contents and apparently these parts (5 8" steel posts) were never put in at the factory. The instructions said to contact the manufacturer, Sanus, and gave a toll free number. I did so the next day (Friday, December 1) and was assured they would send me the missing parts. When I called on Monday, 12/4 to get a tracking number, Sanus couldn't find the order. Someone had dropped the ball, but they said they would send the parts to me by UPS blue label (2-day air) on Tuesday, 12/5. The parts arrived on Thursday, 12/7, but they were the wrong color! I immediately called Sanus again and reached them just before they were scheduled to leave on an early closing. They assured me that the correct color parts would be sent the next day (Friday, 12/8) by UPS blue label. I called Sanus again on Friday 12/8 to get the UPS tracking number and found that the ball had been dropped again. There was no record of the order. The correct color parts are now scheduled to be shipped out on Monday, 12/11 by UPS red label (overnight air). I am planning to call on Monday to get the tracking number. What makes this especially annoying is that I have had to twice delay the order for my new television as I need to have this stand assembled and ready for the new television's delivery. Having ordered this product on Thanksgiving Day on the web, it has taken way to long for the correct parts to get here. I don't know if Audio-Video Furniture or Sanus is responsible, but it is very, very frustrating. At this point, I've got my fingers crossed that the sales price on the TV I want will still be good on Tuesday (12/12), when, if the replacement parts arrive and are correct, I can place my order. Hopefully I'll get everything in place before XMAS. Its a shame as I've seen this Sanus product in other peoples home and they have been very happy with it, both aesthetically and functionally. It is a solid, well made piece of furniture and I'm looking forward to enjoying it. But quality control in packaging is sorely lacking..

 I would shop here again

The service from audio/video was great, however the shipping company (Yellow) really did not have their stuff together. I had to make 3 appointments for them to deliver my product, they only showed up with 1 guy on the 3rd appointment. Getting the desk upstairs was difficult. The desk itself is in very good condition, only a few minor scratches but nothing that I would fault the retailer for.

 I would shop here again

I was unable to contact anyone until my third attempt. I was not given a tracking number until after the merchandise arrived. The only time I received a prompt response was when I attempted to cancel the order, then was told I would have to pay a "Substantial amount for shipping." The end tables arrived in good condition several days before the bed. The bed however had multiple deep scratches and gouges out of the wood posts. I will sand and repair them myself to avoid the hassle of dealing with this company again.

 I would not shop here again

Nice selections, good customer service, will recommend to other people

 I would shop here again

The ONLY problem was from YELLOW who called the day before delivery and gave me a delivery WINDOW of 4 hours. They did NOT MEET that committment and I had to change my plans. A MINOR inconvenience. All in all I would shop at Audio Video Furniture again and I am extremely please with the LCD Table.

 I would shop here again

I ordered a 3 drawer unit for my new desk, and was sent a 6-ft hutch. This was returned, but I'm still waiting for the item that I ordered. I have placed numerous calls to the seller, and have not received my unit. I'm going to call for a refund next week.

 I would not shop here again

Very Good selection-Excellent pricing and very fast delivery. A experience. Will definetly use them in the future if I need additional furniture.

 I would shop here again

I do a lot of business on line. It was not made known it would take 7 days before the warehouse got/processed the order, then another almost 2 weeks for delivery. Pantry was in good condition when it finally arrived though.

 I would shop here again

I did not hear from anyone via e-mail for over 4 days and I had to initate the call to see what was going on. I like my product but I would have liked updates regarding my order in a more timely manner.

 I would shop here again