BabyAge

I purchased bedding at BabyAge.com and during my online purchase I saw now wording about the 50% restocking fee that only applies to bedding.  Their returns section has a 30 day satisfaction guaranteed paragraph and it isn't until the last sentence two paragraphs later that it mentions that there is a 50% restocking fee on bedding.  I had to call to get a return authorization and no one told me about the restocking fee at that time.  I am guessing this is where they make their money.  I don't typically check web sites for these clauses but I guess I will start.  I would have kept the item and sold it on eBay for what I paid for it or for a small loss but not the 50% restocking fee.  Don't buy from BabyAge. 

 I would not shop here again

Horrible customer service. The package arrived damaged and with missing parts. Babyage REFUSED to provide the missing parts. Instead they told me if I have any issues, they don't want to hear them. Instead they sloughed me off and told me to contact the manufacturer. How about standing behind what you sell?

 I would not shop here again

I would strongly recommend not shopping here.  I chose the website since it said that the item would ship in 1 to 2 business days.  The link on the item for shipping details had us in a colored state that said 1 day delivery.  I wanted to   Read full review...

 I would not shop here again

I will never again purchase from this online retailer (babyage.com).  My recent experience went something like this...  Placed the order, and was sent the wrong product (wrong size).  I called customer service and was told the right one   Read full review...

 I would not shop here again

I received a gift from my Amazon baby registry from BabyAge.  I later learned that the product contained some potential toxins.  Even though it was past the 30 day window for returns, I contacted BabyAge's customer service and asked them to make an exception, given that my product was unopened.  They refused to do so.  When I asked to speak to a manager, it took over a month for them to get back to me and when they did, they again refused my request without even allowing me to speak to a manager.  Many stores who will make reasonable exceptions to their return policies, particularly when it comes to baby products that are often purchased months in advance off of gift registries.  At a minimum, they should have let me plead my case to a supervisor.  My advice -- go elsewhere.

 I would not shop here again

I ordered a stroller from babyage.com March 5th, 2009.  Today is April 2, 2009.  Babyage put the wrong province and postal code on the package for delivery with UPS.  I called babyage to notify them when I tracked the stroller to find out why it had not arrived yet.  Babyage was friendly, apologetic and said they would send out a new stroller.  This is April 2nd and babyage STILL has not shipped the stoller to me.  The customer service department is now "short" with me on the phone and can offer no explanation as to why the stroller still hasn't been shipped.  I am only told that "a manager is working on it".  When I ask to speak with a manager I am told the manager just stepped into a meeting. I have been told at least 4 times that someone would call me back, nobody ever has.   PLEASE don't shop at babyage.  The true colours of a company are how they handle things when things go wrong, and babyage is failing.

 I would not shop here again

As an excusive online shopper (3 kids) I found baby age when looking to buy two little tikes slides.  The price was lower than every where else with low shipping.  One of the slides was purchased for a birthday a week away.  I placed the   Read full review...

 I would not shop here again

Ordered Sunday night, paid flat rate 9.99 shipping, the HUGE sandbox was on my front door Tuesday morning.  I've NEVER gotten such a large package, for such a reasonable price, and so quickly.  I will recommend this site to all of my friends!  Thank you so much!  Keep up the great work!

 I would shop here again

hannah montana chair construction was not built with support bottom. the cover continues to slip off when sat in and has torn already.

 I would shop here again

Ordered a Today's Mom pregnancy pillow and it arrived very quickly - within 2 days.  Extremely impressed with the fast shipping and the item itself.

 I would shop here again

I recently placed an order on BabyAge.com for a changing table, wagon, crib mattress and portable changing pad. I was notified 4 days later by email that my order need additional verification and that I should call the customer service number. When I   Read full review...

 I would not shop here again

WHEN LOOKING AT REVIEWS, BE SURE TO WEIGH THE NEGATIVE REMARKS CAREFULLY.  I BOUGHT FROM BABYAGE.COM BECAUSE THEY WERE A "TRUSTED SELLER".  READ PLEASE - I ordered a 3 piece Dalani baby set from BabyAge.com.  When I purchased from   Read full review...

 I would not shop here again

My horrible experiance with BabyAge.com online purchaseI placed my order for a baby item (which is $15 less + free shipping), on this site and it said the order is placed, but was never shown on my orders page. Two days later i called   Read full review...

 I would not shop here again

Ordered a Schwinn bike on 12/10 with a promise of a delivery within 5-7 business days.  Received a message from their customer service manager stating that all orders prior to 12/17 had been shipped and that Schwinn allegedlly had "expedited" shipping.  Found out through UPS that it hadn't shipped until the 19th with an estimated delivery date of 12/30.  Called their customer service number only to have them re-state the same information I could get from the UPS website, *then* transfer me to another number where the office was closed Christmas Eve.  Absolutely clueless and unhelpful.

They apparently have a long track record of customer service blunders so my bad for not having checked more thoroughly.  Vote with your dollars and put these guys out of business since there are a number of reputable folks who are getting squeezed by the economy.

 I would not shop here again

Do not shop at BabyAge.They lied about whether or not the item was shipped. Not once.Not twice.Three times they lied and strung us out until the item was shipped too late for the occassion. Now they are making interest on our money   Read full review...

 I would not shop here again

Great 1st time experience with BabyAge. Price was the best for this product and it came with free shipping by paying with PayPal.

 I would shop here again

They charged my credit card for a item they did not have. I sat on hold for 35 minutes and they told me they would pass the information along not knowing how long it would take to put credit back on my card. They should of never charged my card until they shipped item. Then I spent 2 1/2 hours on the phone trying to find this item for my son for Christmas and finally found it paying 30.00 more for it. Very annoyed and disappointed.

 I would not shop here again

I love how reasonable your shipping is and also free shipping with paypal. I did not receive the item as soon as was stated. However it was 4 days later. I called and waa told it would arrive that day and it did. I am just happy I received it way before the holiday since it was a gift. I dont think the shipping time was unreasonable considering its holiday time. Overall very satisfied with my purchase. Thanks!

 I would shop here again

Had the product available for a good price. didn't like the user interface of the website - it was quite cumbersome.

 I would shop here again

actually the merchandise came a lot earlier than they said which was great.

 I would shop here again

Ihad a problem with the online order so I called the company. I wanted to add an item to my online order but when my items arrived the added item was NOT completed.

 I would shop here again

very good

 I would shop here again

Excellent

 I would shop here again

The website advertised a Lipper desk, noting that there were two available. I ordered two desks. Over two days later, I received an email that the product was unavailable and a refund would be forthcoming. I responded with a request that I be kept updated on the inventory status as I would very much to like to have this product. I received no response to that email. Baby Age provided no customer support/response and its website is advertising at least one product which it does not have available. This has been a waste of my time and effort, and I will not risk this again. I will not shop with this company again and will share my experience with other busy moms I know. Baby Age's intentions might be good, but the reason we shop online is to save precious time. Honesty is very important to me and I feel Baby Age has either been dishonest or shown simply poor business practices. Thanks.

 I would not shop here again

big selection, great prices

 I would shop here again

super fast and affordable shipping! we are extremely pleased with our shopping experience and plan to use BabyAge again and again!

 I would shop here again

Very easy and fast shipping!!

 I would shop here again

They haven't even shipped my order out and my credit card was charged right away. The product was out of stock and hasn't even gotten to the warehouse yet (from what I was told on the phone). They aren't expecting it until Dec. 1st or 2nd. I really don't think that my credit card should have been charged 2 weeks before they even have the shipment in themselves. I hope it will be worth the time and inconveneince. I don't know if I will shop BabyAge again. With my experience so far it might be a no.

 I would shop here again

Website stated item was in stock and would be shipped that same day. I was notified and given a tracking number however, the item was never shipped. When I inquired, I received a blank email with 'backorder' in the subject line. I was not notified of the backorder status of this item. I needed the item and was not able to order from another website in time because I was expecting it from this site. Very disappointed.

 I would not shop here again

Item as described and delivered on time. Very happy with the transaction. Great price too!

 I would shop here again