Baby Bungalow

Very disappointed is not even strong enough to describe how we feel about our dealings with Baby Bungalow.  We ordered a small piano for our daughter as her primary Christmas present.  Their website said “IN STOCK!”, so we bought   Read full review...

 I would not shop here again

We set up a registry with Baby Bungalow and unfortunately it was the worst experience EVER! There is a dis-connect between the website and the registry site so that items that were ordered by our friends didn't come on time for our baby shower even though they were ordered far enough in advance. On top of that our registry was deleted when Felicite (the registry host) went out of business. We never received any notification from Baby Bungalow and they did absolutely nothing to help us transfer our registry or let us know what our options were. When I emailed to complain they were rude about it and not at all apologetic. I'm very disappointed that the service was so bad because other than that they have a nice website and good prices.

 I would not shop here again

I placed an order for a stroller on November 13, 2008 and still have not received it--it has been 1 month.  At the end of November, I tried to contact customer service to check the status of my order and just received a recording.  After   Read full review...

 I would not shop here again

I had one good experience with baby bungalow about a year ago, they sent my order out same day which was stated on there front page. Since then TWICE I have placed an order with them, called after a week and a half of placing the order and it still hadn't gone out. The first time When I received the package the wrong items were in it, so then I had to wait another week to get the correct items. The second time after waiting 2 weeks they sent me an incomplete order. Needless to say I would not recommend them to a friend or even a stranger. They do not have there stuff together.

 I would not shop here again

BUYER BEWARE!!!I ordered a arms reach baby sleeper on the 19th of Sept. which is stated online as in stock and still have not recieved it as of Oct. 10th. They say its not in stock but website says IN STOCK. Last week i was told it would ship early this week and on Wed. after hearing nothing called and e-mailed and have not gotten a response. Of course they already charged me so without them calling back i can't just order from another site. I would never recommend this site, I feel they say out of stock items are in stock to get your money then they do not respond to you when you want to cancel your order. Pros of this website are i found exactly what i wanted and it was free shipping :) too bad there is nothing to ship!

 I would not shop here again

I bought an organic crib mattress from Baby Bungalow, and when I bought it the page said that the item would ship the next day. A few days later I hadn't received any tracking info, so I wrote to them to ask if the item had shipped. I had to write to   Read full review...

 I would not shop here again

I placed an order on Aug. 30, 2008 for two different sets of Nuby pacifers. I had not heard anything from them by Sept 2nd, 08. So, I started searching the web for reviews, and came upon not so good reviews. I started to get concerned. I called them, but   Read full review...

 I would shop here again

HORRIBLE customer service! They substituted something different for the item I ordered (second time they have done this), without my permission, and then were rude and argumentative regarding my reasons for not wanting the item THEY deemed good enough! They ARE taking the item back, but good customer service does not involve someone else deciding what you want to do with your money, nor does it involve having to take the time to explain that to someone who, by her own admission, has never even seen the two items to compare. An apology for doing something this unprofessional would also have been nice, but given the unprofessional bent of the rest of the emails, I guess it was too much to expect. On the other hand, I can say that I did get my incorrect item quickly!

 I would not shop here again

I was in the market for a Phil and Ted's Vibe double stroller and decided to purchase it from Baby Bungalow since it said that the item ships the same day. The next business day I received a tracking email from UPS that said that the billing   Read full review...

 I would not shop here again

I was so worried when i read all the reviews on epionion and they said what horriable customer service they had. I had already placed my order for my stroller and was worried i was going to have problems. I sent them the wrong email by accident and was   Read full review...

 I would shop here again

Terrible...I ordered 2 pairs baby boots and then added 2 games to get to free shipping. After 10 days of waiting, excited for the boots to arrive(and one of the games had shipped) they informed me the boots were out of stock. I told them to just forget about the other game and not charge me for shipping. They told me they would refund everything but the game they had shipped and the shipping...and charged me $8 shipping for an $8 game...ridiculous. I'd never shop here again

 I would not shop here again

This is the WORST customer service I have EVER recieved. I bought a Britax Boulevard carseat from the company and when it arrived at my house the box was opened, torn, and dented so badly I did not feel comfortable putting my daughter in the seat. I   Read full review...

 I would not shop here again

I wish I'd checked this site before ordering from Baby Bungalow. I ordered a co-sleeper and accessories and a few small items on June 11, 2007. I didn't get the co-sleeper until June 25, and the rest of the items, came on June 27. After 10 business days   Read full review...

 I would not shop here again

WHAT I ORDERED: Ameda Purely Yours breast pump with carry-all, Mother's Milk Mate storage set. PRICE: I paid $199.95 for the Ameda Purely Yours breast pump with carryall and storage pack. This was the lowest price I could find at the time (I've   Read full review...

 I would shop here again

I placed an order in March 2007 and received an email confirmation of the order. I waited 10 days but no items arrived. I contacted the company by email but they never responded. I tried reaching them by phone but could only leave a message. No return calls. However they did charge my credit card on the day I placed my order. I contacted my credit card company and disputed the charges. All of a sudden my items arrived on my doorstep and the company was calling and emailing me about cancelling the disputed charges. This was 30 days after I placed the order. I will never order from them again. It is a bad business practice to charge credit cards with out shipping merchandise. They were annoyed with me for filing a dispute with my credit card, but when I asked why it took so long for delivery and why I had not received a status report on my order the conversation was cut short. I would not recommend purchasing anything from this company.

 I would not shop here again

I registered for and received an Arm's Reach CoSleeper from Baby Bungalow (registry on Amazon). I received the item fine but it was not working properly. One of the top bars would not lock in place. So I called them 2x, emailed as well and finally received a response. Here is where the nightmare really starts...
They said that if I shipped it back and the owner can get it to work, they would have to pick up the shipping which they would rather not do....ummm, I read and followed the instructions (in addition to having two ivy league degrees!) and am not a complete novice on baby items either! What kind of legit company would be worried about shipping charges from a dissatisfied customer? So in the end, they referred me to the manufacturer, Arms Reach to see if they can help me. They weren't willing to take any responsibility at all.
In all, pretty crappy customer service and will certainly not buy anything else from them again and will tell all my prego friends.

 I would not shop here again

I ordered a Bob Stroller travel bag last week and still haven't gotten any information about whether it has shipped - despite a phone call and email to customer service. They promise that, We make every effort to ship by the following business day" - I can't tell whether they have or not!

 I would not shop here again

Everything went smooth... it was shipped out VERY quick and I had the Phil & TED's E3 stroller (highly recommend) within a week. UPS wasn't so kind to the box and left the doubles seat sitting out on the street. :-/ But that's UPS and have had MANY troubles in the past w/ UPS. Will definitely shop here again.
Update... when I had emailed Baby Bungalow regarding the open package to see if there was the potential for any parts missing, they had an email back to me in 24 hrs.

 I would shop here again

I purchased an Ameda Purely Yours Breast and it's great. It didn't cost too much and I received it quickly. Definitely a store to try out.

 I would shop here again

A week ago I bought a safe bather for my 1 year old. I got it wednesday and I couldn't be happier. Check this store out.

 I would shop here again

I like the items offered, had no problems the 1st few times I've ordered and had fast shipping. However, this time I never got the items, called and couldn't speak to any live person. Finally emailed them and they wrote back saying that my items were on back order and would be sent when in or that I could cancel--seemed they could have emailed me w/this info. I waited, and did finally get items one month + later. So, my feelings are mixed I suppose.

 I would shop here again

I was browsing the Baby Bungalow to see if I could find a gift for my daughter for her new son. Then I found a wipe warmer. I've never seen something like sold anywhere so I had to get it. I like the Baby Bungalow particularly because they have unusual products like this.

 I would shop here again

For a few weeks I needed a strap-on baby carrying pack. I was searching online for prices and found this store. I saw they had a nice selection available so I bought one made by Baby Bjorn. I got it two days ago and it's great. Good store.

 I would shop here again

I bought an Ameda dual breast pump and I couldn't be happier with it. It wasn't expensive and I got it two days after I had ordered it. Couldn't be more painless!

 I would shop here again

Delivery was made on time as promised. I was dissatisfied with the way they handle customer service. I had made 4 separate phone calls for different reasons (more info on product, make sure item was actually in stock as stated on website, expected delivery date with tracking number...) and each time I had to leave a message and my call was answered about 24 hours later. I had made these calls on different days and times. The only reason that I decided to buy from here was that they were the only store that promised to deliver the item by xmas which was less then 3 weeks away. So I took the chance. It gave me the impression of a small business with the lack of customer service agents and support.

 I would not shop here again

I have TWO little boys and ordered TWO twilight turtles for them for Christmas from my grandmother. It is December 21, I have just received my order with ONE turtle in it and cannot get anyone on the phone to talk to or to reply to my e-mail. Now my 80 year old grandmother will have to get out to buy one of the boys a present because although we were charged for BOTH turtles, it was incorrectly shipped. Very nice- they eagerly took my order and money, but not so eager to fix their mistake. Completely unsatisfied- order somewhere else unless you have a lot of time to fix their mistake.

 I would not shop here again

Baby Bungalow is my favorite store for baby products. I love their selection of Precious Moments items. This time I bought the Diaper Bag Gift Set. I bought it for my sister who has a new baby. She loves it. This is certainly not the last time I will buy something from here.

 I would shop here again

This retailer I'm happy with. I bought an Ameda Breast Pump for my wife and she says it works great. It was reasonably priced and no to hassle to order. Me and my wife will most likely be buying other items from this great store.

 I would shop here again

This is a good store. I have bought something from here a couple times and I will be again. There prices are pretty low, they ship very quickly, and I like what they sell. I recommend this store.

 I would shop here again

I love this store. Today I bought a Baby Bjorn Baby Carrier from this store. It was relatively cheap and I got it within a few days. When I got it I was surprised with the quality. I'm very happy with this purchase.

 I would shop here again