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Blinds.com

Blinds.com
 
Average Rating: 4/5.0 store rating
On-Time Delivery 4
Customer Service 4
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Best deal, best quality, best price, awesome customer service

by taleksic, July 10, 2009
We had a truly wonderful experience in purchasing our blinds.  We finally decided to retire all the curtains in our main rooms and replace them with blinds.  What a difference!  We are were so pleased and the customer service staff was awesome.  The shipping is met their promise and the packing was superb.  Everything arrived on time and ready to hang - no problems at all.  We recommend this company highly.  You can't make a better choice.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Very good

by lisld, July 9, 2009
Everything was great.  We have always had great service from your company and this was no exception - the blinds measured right, arrived quickly and went up easily.  My daughter loves the new look in her room.  Will definitely look on your site next time I need blinds. 

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Great

by miro-1234, July 8, 2009
I have made 2 purchases, and I was happy with both. I really like the shades, and have recommended you to 2 people already who are looking for solar shades. The deciding factors for me in choosing your company was no shipping charge and money back guarantee.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
I am pleased with the Premium Sheerweave Solar Shades I purchased from Blinds.com.  After researching the product options, and making my decision, other nationwide, well-known companies were unable/unwilling to sell me a 127" roller   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Excellent

by doerhoff, June 2, 2009
Outstanding customer service and great communication.  They were quick to ship sample patches.  The ordering online is easy.  The blinds arrived quickly and in good condition.  When one of the blinds (of the 10 we have ordered) had a problem they immediately shipped a new one.  I would recommend this company to anyone.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 4/5.0 store rating
 

My experience was great!

by autrymd, May 18, 2009
I honestly can't think of anything I would change . . . Everything was wonderful.  In the beginning I was confused about what sort of mount I needed and the customer service rep I spoke with was absolutely wonderful, Robert I think his name was.  He sent me out a two inch bracket which resolved the issue and I then immediately placed my order.  My order arrived far quicker than I even expected.  Installation was easy and the blinds look great.  All of our friends have commented on how great they look and have asked where we bought them.  It's a little hard not to let them think we spent hundreds of dollars per a blind, which is exactly what it costs when you have windows seven feet tall, but I have told everyone what great prices and service we received.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

excellent products and service

by kfloydsanders, May 14, 2009
I love the blinds.  They look great.  I purchased blinds from your company previously as well. Everyone is so helpful.  I will definitely recommend you all.Kim----- Original Message -----

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Great experience!

by kralowetz, May 8, 2009
I had a great experience with this website - I found it very easy to navigate.  I had to have a certain size for a french door window and was worried about my measurements so getting the optional insurance in case it didn't fit set my mind at ease.  The blind came quickly and the price was really great.  My husband installed the blind and it was perfect!  Well made and exactly what we wanted.   

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Blinds.com has supplied quality blinds with good support.

by barbrhur, April 30, 2009
Actually, I can't think of any significant changes that are needed. I have used Blinds.com for a few different orders and intend to order more in the near future (when there's another good special offer). I have needed phone assistance to have  damaged parts replaced or just to get advice, and everyone I have spoken to has been very nice and helpful.


  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

nice blind, great price -- totally satisfied.

by wizwor, April 27, 2009
I took a chance on this online retailer due to a generous rebate.  The blind is excellent.  It's cloth inside and vinyl outside, so it is great at room darkening and as an insulater.  The mechanics are solid too.  My plasma TV loves blinds.com!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

The Best!

by kdesio, April 23, 2009
Customer Service at JustBlinds is phenomenal.  What a refreshing experience!  I ordered several swatches prior to ordering, and I received them 2 days after placing the request, which was great.  I have ordered several faux wood blinds and a large custom double-cell blind, and all were a perfect fit and match!  I highly recommend this company to everyone.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Excellent product, smooth transaction, excellent proofing process

by ricardogarcia, April 8, 2009
My wife and I are very happy with the blinds that we purchased through Blinds.com. They helped us with samples and the payment transaction was very smooth. The blinds arrived in a reasonable amount of time using the standard delivery and the product color matched the sample perfectly. We now have a kitchen with blinds that match the cabinetry seamlessly.

I recommend this people no anybody.

R. Garcia
Oldsmar, FL 

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Perfect!

by runfarbehappy, April 7, 2009
This is our second order, the last one was several years ago.  We couldn't be more pleased with quality and service...and the price was more than fair. 
 Thanks for everything.  We will be using you again in the future!
Kim Price
Spokane, WA

  I would shop here again
Overall Rating: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

They been efficient, friendly and service oriented. Great to do business with.

by opinion2tell, April 4, 2009
I have placed three separate orders to Blinds.com over a four year span for two different homes. Each order was received very quickly and accurate per the order. Two days ago I ordered another 27 blinds for my new home that is nearing completion. Another five blinds will be ordered whenever those windows are encased and measurable. After my most recent request for color samples the owner of Blinds.com sent me a personal email inquiring as to my  experience with his company. This was quite impressive to me as he is someone who cares about the customer and his company. As you can see I have been very satisfied with Blinds.com and will continue to use them for any future blind purchases.  Their no shipping costs for UPS ground is also a great feature.

Jerry

  I would shop here again
Overall Rating: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

I am very satisfied with blinds.com

by pogden, April 1, 2009
I have been very happy with Blinds.com.  I have ordered blinds for two homes from them and each time they were very courteous and helpful.  Their prices are the best and the quality is also very good.  The order was always accurate and shipping was easy and fast.  I would highly recommend them to anyone who is looking for window treatments of any kind.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Blinds.com exceeded expectations

by kaystar234, March 26, 2009
I thought the ordering process was simple, the delivery was fine and I love the blinds. I would recommend to a friend.
I preferred their website to others I browsed because it was easy to use. I cant say I'd change a thing about the whole experience of blinds.com.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 5/5.0 store rating
 

I love the blinds, price and fast shippment!

by cindyrod, March 23, 2009
there is nothing to be changed...  I measured, ordered, received quickly, hung them , no problem .... LOVE um
thanks

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Poor Communication on Production delays.

by gbgdst, December 11, 2008
I placed an order on 11/30, estimated mfg time was 5 days.   After 11 days they contacted me to say the manufacturer was out of the material.   I expected the blinds, not an email explaining that they had not even checked for the material yet.   I gave them a couple of chances to make it right by discounting the order 15%, and covering the shipping, which I thought very reasonable.  They refused, so I cancelled the order.  

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 2/5.0 store rating
 
I have had multiple dealings with Blinds.com since moving to my new home in Aug. 2007. I can absolutely, without hesitation, recommend them to family and friends.We bought a new construction home. Not a single window was covered, no blinds   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Good customer service to suck me in, crappy experience to get me immediately out.

by lisax81, October 15, 2008
Initial customer service while ordering on 9/24 was good. Then waited 2 weeks, no shades, no tracking. Week 3, finally got email on 10/15 saying their manufacturer was "out of shade color" but restock is due week of 10/13, can change color if wanted. VERY LATE to warn me, it's like warning me of storm when storm's already here. Called, snappy customer service rep said it might come in, might not (very obscure answer) & that they had just gotten the word too. When it's supposed to be 5-7 days for shades to be made from manufacturer, shouldn't blinds.com be contacting them on my behalf and finding out what's going on when its overdue? Cancelled my order on the spot. Had other business locations to get shades for but FORGET THAT!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 1/5.0 store rating
 
In terms of online merchants, I’d rate Blinds.com an A++ The website was easy to use, and I located what I wanted quickly. Plus the pricing is excellent. I called the customer service representative to place my order, and she was extremely kind   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
I bought some Bali cordless shades from Blinds.com in April. I was afraid the "cordless" feature wouldn't work, and I would end up having drooping shades that wouldn't stay put. But after reading through the reviews on the website, I decided to go ahead   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 4/5.0 store rating
 
I purchased 16 Blinds.com light filtering honeycomb shades for my new home in San Diego. After watching one of their videos which said these could lower our cooling bill we went ahead and bought, even though we were VERY wary about making such a big   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
I was looking for fauxwood blinds for my home and had a local company come out and do an estimate. For 10 windows the price was almost 1400. We wanted simple white fauxwood blinds without anything fancy. I could see any real difference between the   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Low Prices Means Awful Quality Blinds

by mill76, May 17, 2008
VERY POOR quality vertical blinds. Pretty good prices, but the blinds themselves are terrible. Also, instructions included with the blinds are incorrect. It took us forever to put these things up, and I never have trouble assembling things. I'm no Bob Vila, but I'm fairly competent nonetheless.

Not worth it.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 3/5.0 store rating
On-time delivery: 4/5.0 store rating
 
I originally ordered 27" blinds, but accidentally ordered outside mount when I needed inside mount. Fine, my mistake. Since they are custom cut, I really can't send them back so I decided to keep them and re-order what I needed. So I called back and   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 3/5.0 store rating
 

Great product, good price, incredibly fast delivery!

by s_alex, January 13, 2008
Initially, I was reluctant to order blinds from an online store, fearing that delivery might take too much time.

After wasting a lot of time roaming the brick-and-mortar stores (e.g., IKEA, Bed, Bath and Beyond, etc) trying (in vain) to find blinds that would fit my non-standard windows, I turned to blinds.com.

I've found the website very professional, with good descriptions of the various kinds of blinds and very clear instructions on how to take the window measurements; this may seem trivial, but it's actually a bit more complex, because real-life windows are not really symmetric, and it's important to have the right measurements in order for the blinds to fit well.

I've ordered the custom-size blinds on a Sunday evening and they arrived on Thursday morning! The installation was easy, the blinds fit perfectly, and they look great. And the price was great, smaller than normal brick-and-mortar stores.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Horrible, horrible, service.

by stepered, January 12, 2008
Horrible experience. It has taken over a month for one set of blinds and I still have not received my blinds. After contacting them to find out where my blinds were, three days after estimated delivery date, they told me my blinds had an estimated completion date that was still 8 days away. So eight more days for completion and then 3-4 more days until delivery. We are now 3 days past what they said would be my second estimated delivery date. I can't believe it's taken this long for one set of blinds. One set, thank god I didn't order more. Customer service was absolutely no help when I emailed them. I'm not sure but I don't think they actually put my order in until I contacted them.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 2/5.0 store rating
 

Extremely poor customer service

by mellchem, January 6, 2008
My cellular shade order was delivered on time but one large shade (for a slider) came with a broken end cap that made raising and lowering the shade difficult. I tried to get someone at Blinds.com to address and correct my problem via email and by calling. I was promised when I called that it would be addressed but I never got a response even though I tried 5 times. A new end cap would probably have cost less than $1 and would have resulted in more orders from me as I have other rooms that need blinds.

I will never use these folks again and have steered all my friends away from them.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 4/5.0 store rating
 

Poor. Would not use them again.

by deepdrop, October 24, 2007
We bought a new house 3 years ago and decided to buy blinds from "no brainer, aka blinds.com". The website was impressive. The cellular blinds have all failed in the past three years. The wooden slat blinds have held up OK.
They guarantee their products but it is a pain to ship back an item with a shape such as a blind. Also, they don't pay shipping. I am very disappointed with quality and would choose to buy locally and pay more next time.


Delivery speed was good. Order accuracy was good with one exception. Customer service was generally poor. It seemed like they were trying to be good but they continually screwed things up. We did encounter a couple of competent people, so it depends who answers the phone, but at no point did anyone seem to realize that there is a problem when EVERY cellular blind I bought has failed.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 2/5.0 store rating
On-time delivery: 4/5.0 store rating
 

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