Faucets

Ordered on-line. Customer service rep was excellent. She checked on the stock; one item was in extremely limited supply. She put the order through immediately, got that item and saved me a 3-4 week back order. The items were delivered in two days. Excellent site.

 I would shop here again

I ordered several items for a bathroom remodel, including a sink faucet, tub spout and valve, shower head and shelving unit for the shower.The shipments took weeks longer than they stated when I ordered the items, holding up work on the bathroom and   Read full review...

 I would not shop here again

I received notice that the faucet I ordered was discontinued and no longer available. My account was later credited. There should be a process in place that would not take my order and payment if the product is no longer available.

 I would shop here again

I was glad to find this extra piece to match a set I have and the process was very good. I am pleased with the item and it arrived in perfect condition.

 I would shop here again

This is the second time I have used their services and it was excellent again.

 I would shop here again

I ordered online, but the website is not constructed to let you know if your order went thru...at least a "thank you your order is confirmed" would of been nice. So I used their "chat customer service" to check on it. Yes, it was there but then I was told the order would take a month...UNEXCEPTABLE...should of been able to know that before ordering...then when I requested it to be canceled, I'm told my credit would take a while. UNEXCEPTABLE. I instructed American Express not to pay out if they tried to collect. Still don't know the status of my credit. Would not shop there again.

 I would not shop here again

excellent service. recd quickly. one small problem with a part corrected quickly by customer service.

 I would shop here again

Very slow to deliver light unit and even slower for kitchen faucet. Can get no response from them for a return authorization, as I had to purchase elsewhere: AND they charge a 25% restocking fee (my bad for not having checked before). Never had to complain about an on-line provider before.

 I would not shop here again

I ordered a bathtub from this company on 12/19/08. It arrived damaged and I refused delivery. When I called them the next day they said they would send another one. This should have been sent faster due to the problem but it was not.   Read full review...

 I would not shop here again

Order was prompt and just what was ordered.

 I would shop here again

They were very prompt in shipping the order and prices were very good. The problem I encountered was that one of the boxes was shipped as SIGNATURE IN PERSON REQUIRED. I had spent one day at home away from work and package never was delivered. This resulted in a two week delay because no one could be home to sign for the package and UPS "lost" it for several days so it also could not be picked up at the UPS center. The merchant promised to reship but was not responsive, luckily UPS finally came by when someone happened to be home.

 I would shop here again

I searched several sites and didn't find anything better for the price. The site is easy to negotiate and my product arrived much sooner than anticipated. The quality is all that the catalog stated.

 I would shop here again

Easy process and would use them again.

 I would shop here again

Excellent service and product.

 I would shop here again

Contacting DPO to report damage to the products received was difficult. There was no one available during the hours listed on their website. I was only able to contact them using live chat which is considerably slower than a phone conversation. The money saved was considerable, but so was the hassle in the return.

 I would shop here again

Good website, prompt and efficient service, good prices

 I would shop here again

It was quick and easy.

 I would shop here again

Product was as described, good price, shipped promptly, good sale.

 I would shop here again

I was very satisfied with my overall expierience, most local retailers were telling me that there would be 2 weeks for delivery and in addition to a higher price for the item, the freight charges were double than what you offered. the Item arrived 2 days before the expected date . thank you for making this purchase so easy and convienient. A !

 I would shop here again

the prices were great and shipping was very fast. they had a very good selection. i did find the checkout procedure a little confusing and had to go through my paypal account but that was okay.

 I would shop here again

after three weeks only one item received.no further emailor contact even though full amount is paid.should inform about unavailability.or offer upgrade products.regards uttam prajapati

 I would shop here again

The order arrived in about 24 hours which was truly surprising. One piece to one of the fixtures was broken but I have not had the time to notify them however I fully expect them to take care of it.

 I would shop here again

The product I wanted was available and shipped immediately. I would use this company again and highly recommended them to my friends and family.

 I would shop here again

It was a great exeperience and the prices were better than other places.

 I would shop here again

Everything was received in a timely manner. Ordered via e-mail as when I tried to call and ask about stock availability I was on hold for ever!

 I would shop here again

One missing item when order first arrived, but after contact with merchant, order was replaced. Good merchant.

 I would shop here again

Did not understand dealers explanation of approx shipping time and back order. I had no clue what was happening. First I received the wrong faucet, then UPS showed up for a return process I was not told about. Now I have an extra faucet and no one has contacted me regarding same.

 I would shop here again

excellent

 I would shop here again

Excellent customer service

 I would shop here again

easy and excellant

 I would shop here again