Factory Direct Drapes

I was able to shop, choose my drapes, and order efficiently from the web site. The drapes arrived on time and are exactly what I ordered. I am very happy with the results of this transaction,and I will shop with them again. I am truly a satisfied customer.

 I would shop here again

Quick and courteous service

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It was easy and the drapes are excellent quality!

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very satisfied.

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Purchasing drapes from Factory Bargain Drapes was a pleasure from start to finish. Their website is easy to navigate with clear and accurate product descriptions. Requested samples arrived in good time and were of generous size. All questions were answered promptly, thoroughly and correctly. Customer service was readily available; involved but not pesky. All costs were stated upfront. The unusual size we needed was in stock and on a UPS truck within 2 hours of order placement. Package arrived on predicted date. Drapes were crisply pleated, on hangers, and the pins were already inserted and ready to hang. From now on Factory Bargain Drapes will be the first place I turn for drapes and I look forward to recommending them to family and friends.

 I would shop here again

When researching draperies online, I found that Factory Direct Custom Draperies had the best selection of styles and fabrics, in stock and ready to ship.  Pricing was so low, I thought "you get what you pay for" but then I figured that they'd do for a while until I could get some made up.  The website was easy to use, and shipping was fast and economical, since I live 150 miles in any direction from a Walmart if you can believe that's even possible.  Customer support e-mailed me several times letting me know exactly where my shipment was and when to expect it.  My draperies arrived exactly as promised, however, when I opened the box I was stunned at the unbelieveably high quality of my new draperies.  I did in fact get several times the quality that I had paid for and will not ever have to replace them.  I will recommend Factory Direct Custom Drapery to everyone I know and will use them myself again and again.  I am one very happy customer in Salmon, Idaho!

 I would shop here again

My shopping experience with Factory Direct Drapes was exceptional!  The webpage was very easy to follow on how to measure our windows. They have a wide variety of colors to choose from and liked the fact that we were able to order a swatch so we could see and feel the material for ourselves.  Before placing the order online, I called customer service and spoke w/ Jeffrey Coffey. He was very professional and helped me with double checking my measurements, in fact he saved us atleast $500 since I originally had the wrong quantity.  The shipping timeline was a little poor, but that was because we ordered it during the holiday season and it arrived on the last day of the shipping timeline, so that I really can't complain @ that. The packing job was perfect, and only noticed that one of the sheer drapes was pulled due to the hanger, but they replaced it immediately.  I would definetely order from them again in the future and replace the terrible "smith and noble" drapes that currently hang in our house! 2 thumbs up in Poughkeepsie, NY

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Good variety of fabrics, nice range of styles, made to any dimensions. Exactly what I needed.

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I am very much pleased with the drapes... I made the order by On-Line in the computer... Plan to order some more in the future... Thank you very much Gary B Clark

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good stuff

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The web site took some learning but once understood was simple to use, the options were all that I was looking for at the time, so great. The instructions were clear, and the product on receipt was excellent. In fact, the product on receipt had a surprise in that the hooks were already installed - what a pleasant surprise. The price was as good or better than the few alternatives. So, choice, price, and quality - this is what customer service should be. A pleasure.

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Outstanding in every way--a perfect example of how to run a business.

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I was very pleased with the information provided by the web site. I enjoyed ordering the drapes. I plan to place additional order(s) in the future.

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I ordered on a weekend when no on-line or telephone help was available, and I ordered incorrectly. Since there are no returns/refunds for custom-size drapes, I called for help with selecting the correct size and ordered again. I was given a 15% discount on the new order. This was an expensive mistake on my part. The black-out drapes, however, are sturdy, nice-looking and well made.

 I would shop here again

E-MAIL RE TRACKING CONTAINED NO INFO OTHER THAN TRACKING NUMBER. NO SITE TO GO TO, ETC. DRAPES WERE ORDERED TO BE LINED - AND CHARGED AN EXTRA $120 TO DO SO - AND THEY WERE NOT LINED.

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Samples we requested were sent out promptly as promised. Products arrived much quicker than we were told. Quality of products were good.

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good quality

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Nice quality, quick service, willing to provide samples, pleased with final product

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All OK.

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First I ordered some swatches of the fabrics I was considering. They arrived quickly and were large enough for me to make my "buying" decision. After ordering drapes and sheers online (a very easy process), I was contacted by Factory Direct Drapes via phone (almost immediately) asking which sheers went with which drapes (so they could allow room for returns, etc.). I was impressed with their quick response to my order. My order arrived quickly and was EXACTLY what I ordered. I would definetly recommended them to others AND will use them in the future.

 I would shop here again

First, I ordered swatches online and they arrived quickly and were large enough for me to make my "buying" decision. Then after ordering drapes and sheers online (a very easy process) I was contacted by Factory Direct Drapes (almost immediately) regarding my order (which sheers went with which drapes, etc.) I was very impressed that my order was being handled so quickly. When everything arrived, they were exactly what I ordered. I would definetly recommend them to others and will use them in the future.

 I would shop here again

I have been shopping online for several years & this has to be one of the easiest purchase that I have ever made.I ordered four sets of custom drapes & the quality is more than I expected. I was absolutely thrilled with this purhase. I did call their customer service with a few question's & they were very helpful & put my mind at ease at making such a large purhase. I would highly recommend Factory Direct to anyone & I know that I will be shopping there again in the near future.

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The order tracking system can use some improvement.

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very good service, shipping expensive though.

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drapes look very nice! Thank you, Evan

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I was a bit nervous about ordering drapes on line. However, it proved to be a very easy and affordable thing to do. The drapes arrived on time and in good condition. The quality was great and I am very happy. I would definitely shop at Factory Direct Drapes again. In fact, I will soon be ordering bedroom drapes. Thanks.

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The drapes were excellent. Nice and easy.

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Very helpful , prompt and quick to resolve a minor shipping problem.

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Excellent quality and excellent service. Was impressed with the quality of drapes. I made another order after receiving the first order.

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It was adequate.

 I would shop here again