Hammacher Schlemmer

Placed an order for Christmas gifts on the 13th. Got the order on the 22nd (not nearly as fast as I paid for) and the order was short one item.Called to see where it was (Christmas gift for nephew) and was told it's not in stock and I won't get   Read full review...

 I would not shop here again

My first experience with the Hammacher Schlemmer online store was when a friend bought and gave me an Upside-Down Tomato Garden from them. Then I had a customer service issue, which I handled through their website. And my latest experience with   Read full review...

 I would shop here again

This was once a great source for high-quality, often unique merchandise. Recently, it has begun selling cheap plastic garbage at titanium prices. The first warning was the "Ultimate Breadbox", which proved to be two simple, interlocking plastic boxes that would have at least been functional if they were airtight, but instead had numerous inexplicable dime-sized holes bored in, absolutely guaranteeing quick staleness. Nice.

Undaunted, I ordered the Ultimate In-Shower Shaving Mirror. This proved to be a hulking hunk of garish plastic, with poorly-shielded electrical connections guaranteed to die quickly in a damp environment. The LED light switch failed within a week, and the mirror began to deteriorate in a month. The suction cups were insufficient to bear the weight of the tawdry mass of plastic, so it fell off the wall repeatedly. Finally, I took a hint from the company name and put it out of its misery with a hammer.

It's sad to see a once-reliable brand turn into this.

 I would not shop here again

Titled: The Priceless Watch Link I bought a beautiful Hammacher Schlemmer brand titanium atomic tank style watch from an auction. The watch is a little tight on my wrist, I emailed the service dept of Hammacher Schlemmer to purchase an extra link or   Read full review...

 I would not shop here again

I was very frustrated with the customer service. If you are ordering from Canada, forget it! I cost me all most as must for the shipping as it cost me for the item itself. My original invoice that was sent was for $58.67 and they actually charged me over $131! After several attempts to have the issue rectified, I still was only given a refund of $36. The products are tempting but the hassle is not worth it. I will never order from this store again and will not recommend it to anyone.

 I would not shop here again

I had heard good things about this e-tailer and so was very disappointed with my recent experience. I had ordered a birthday gift for my husband, a rather expensive heated vest. When it arrived it was 2 sizes larger than I had ordered. Customer service told me to go ahead and ship back to them via UPS and that shipping costs would be paid by the company. Long story short, I paid the shipping and have gotten nothing but runarounds and evasiveness since. Each contact with customer service I am told that the shipping charge is being credited and more than a week, five phone calls and two faxed receipts later nothing has been done. Totally inept, or deliberately misleading? The end result is the same: I will not do business with this company again.

 I would not shop here again

I have used Hammacher Schlemmer catalog and on line for many years. Have never had a problem with returns. Wish I had ordered my original Roomba from them but 1 1/2 years later, I am going to do it now!

 I would shop here again

I ordered two of the Progression Wake Up Clocks from Hammacher Schlemmer and I thought them both to be of high quality with well thought out design. I bought one for a gift and one for myself and have been using it for about six weeks now. I think it is outstanding.

Also, when one of the clocks arrived the light bulb was damaged in shipping. I called Hammacher Schlemmer and the Customer Service was great and they sent me a new one right away. I'd shop here again.

 I would shop here again

I placed an order @ hammacher schemmler online after reading the rave reviews though the price was about 10% more than what other retailers sell it for. But, their order processing is very disappointing. When i placed the order, the web page said it was available to be shipped immediately and still after four days it was not shipped.
When i called the customer service, they said my credit card company wanted me to call them and that is the reason why it was not shipped (note: there was no communication from hammacher whatsoever until i called them). I called the bank and they said they never got anything from hammacher and i had purchased other items online before and after, on the same day i placed this order, using the same credit card and it had gone through just fine.

 I would not shop here again

On the morning of December 15 I ordered several items as gifts and paid for premium shipping (2-3 days). It was not until one week later on December 22 that I received e-mail notification that one of the items was out of stock and would not arrive until after Christmas.

I placed a call to Hammacher Schlemmer's customer service number and was told that I was "fortunate" to be getting any presents delivered in time for Christmas and was called "rude" for questioning why I wasn't informed for an entire week that my order could not be filled. Because of the late date I ordered a more expensive gift to be rush shipped to replace the one that was not available. I was assured at that time that my other gifts would arrive on time. Well, they didn't.

I do most of my shopping on line and Hammacher Schlemmer is BY FAR the worst company I have ever ordered from.

 I would not shop here again

Years ago, I worked at the Hammacher Schlemmer store on North Michigan Avenue in downtown Chicago. Then, I enjoyed deep discounts on merchandise and made a handsome commission for the holidays. I have always believed in Hammacher Schlemmer’s   Read full review...

 I would shop here again

I have purchased from Hammacher Schlemmer Online Store several times. Last year I purchased the Roomba Discovery SE, which is a GREAT product. Seven months later, my Roomba had problems. I sent an email and received a very prompt response with the option to return for an exchange, or call and order another one, then receive credit upon receipt of defective unit. I opted for the quick exchange. The customer service people were so courteous and helpful. There was no hassle. My new product was shipped out quickly. My experience with this company has been absolutely fabulous. I would highly recommend them.

 I would shop here again

One of the highest quality merchants around. They back their products and have a great return policy. I have shopped with them both mail order and in person and have nothing but positive results.

 I would shop here again

Anyone who elects to buy anything from Hammacher Schlemmer should be aware that they are very likely paying much more than they need to.

That is, almost anything available at Hammacher Schlemmer is available elsewhere for less money. (One recent example: Hammacher charges $129.99 for an XACT XG2500 Cordless Headset Earphone which is available at J and R for $89.99.)

The Hammacher Schlemmer people clearly make efforts to hide brand names and/or model numbers so that one cannot search for items at a lower price. As well, the store does not offer a price guarantee policy.

Unless you enjoy paying much more than you need to, I would strongly advise people to buy elsewhere.

 I would not shop here again

My experience with Hammacher Schlemmer has always been excellent. They have a fabulous selection of products and a great website design. My First Purchase My first purchase with Hammacher Schlemmer was the Roomba standard edition. I chose   Read full review...

 I would shop here again

I would and did shop here again. Item was more than we hoped for as far as quality for the price. Delivery was in three days. We were so happy with our product we ordered another one.

 I would shop here again

Hammacher offers some of the nicest and most tasteful products you can find. They have a variety of unconventional and high-end items. If you're a picky person who only wants the best, this is a place to look.

 I would shop here again

On October 17, 2003, I ordered $777 worth of merchandise from Hammacher Schlemmer. On October 25, I received a letter from them which included my personal check that had not been cashed. The letter stated that my check had been declined because the funds were unverifiable. I had in excess of $5000.00 in the account at the time and suspect that they simply didn't bother to check with my bank. Evidently, they are doing very well financially, since they didn't even bother to attempt to cash my check and apparently can well afford to lose $777 worth of business. That said, I have contacted all of my customers and aquaintances by email about their shoddy business practices and will never again waste my time attempting to do business with this company.

 I would not shop here again

MY COMPLAINTS
Substandard website and ordering process, untrue advertising, and customer service doesn't communicate well via e-mail. Terrible return policy for sending back defective/falsely advertised product.

THE SEARCH:   Read full review...

 I would not shop here again

I have placed three online orders with Hammacher Schlemmer in the last 15 months and have been pleased each time. The products were delivered on time or more quickly than expected and the items were exactly as described on the HS website. They have also   Read full review...

 I would shop here again

Hammacher Schlemmer(hereinafter referred to as HS) has long been one of my favorite stores. Until a couple of weeks before Christmas, last year, I had no idea that they had an on-line store, as well. With only a few shopping days to go, little money, and   Read full review...

 I would shop here again