HomeAnnex

I placed two separate orders with Home Annex on April 30, 2009. The first order was to be delivered to my home address in MO. Later, I placed another order to be sent to an address in San Francisco. Somehow, Home Annex changed the address of my original   Read full review...

 I would not shop here again

WARNING!!!!! STAY AWAY!!!! HORRIBLE, HORRIBLE SERVICE!!!! I made an order there 4 months ago and still haven't received it!! I have tried contacting their "live help" (which doesn't actually exist), I've tried emails, and phone numbers, and have never reached anybody!! I'm not convinced this company is even real... total scam!!!

 I would not shop here again

Worst online shopping experience I've ever had. Placed an order on 4-2-09. Never received order, yet credit card was charged the day of the order. The contact phone numbers 1-866-343-0020 and 1-347-274-0620 listed on the site are not in service. You   Read full review...

 I would not shop here again

HOMEANNEX is in TROUBLE!  They will gladly take your order and process your credit card, but there is no customer service and no fulfillment of my order to date.  NOT RECOMMENDED -- LET THE CONSUMER BEWARE!  Their prices are competitive, but the hassle is not worth the savings compared to other vendors.  They seem to be operating as a "storefront" with the facade of a professional and reliable business.  Stay away.  I wish I had checked other independent reviews on them before placing an order. 

 I would not shop here again

DON"T ORDER FROM HOMEANNEX!! I ordered two lamps. Homeannex processed the payment but then sent an email saying the item is discontinued and not available. I have been trying for three weeks to get my account credited. No one replies to emails. I can't   Read full review...

 I would not shop here again

I have to say I ordered from this company via underbid dot com.GINGER KUBIC DOUBLE LIGHT LARGE ROSETTE 4.6" - 3682L for $230.47  Only after ordering, I checked epinions and found so many horrible reviews.  I actually wrote   Read full review...

 I would shop here again

I decided to buy 2 shower valves from this retailer because I was assured they had the product in stock. It was a higher price than a number other retailers, but it was backordered at the other places and I was in a hurry to get the valves. One week   Read full review...

 I would not shop here again

HORRIBLE CUSTOMER SERVICE, actually NO CUSTOMER SERVICE.  Won't answer emails regarding status of my order.  Phone numbers are invalid or disconnected.  The one number I found that was working was a messaging service hired by a communications company hired by this company.  They just send messages, and the messages are never returned.  Better Business Bureau revoked their membership due to number of complaints (123 in past 12 months!) and number of unresolved complaints.  Complaints made to New York Attorney General.  Dozens of websites all functioning identically, each selling different product types.  Company is deliberately unreachable.  Cannot recommend this business!! 

 I would not shop here again

I normally do not take the time to write reviews, but the service at this company is so bad, I feel compelled to communicate my experience to all potential victims of this company. I bought an item which took almost 4 weeks to arrive. That is not my   Read full review...

 I would not shop here again

Take my free advice stay away from this company.  Everyone is having a problem with them.  Call the BBB and see how many complaints they have just in the last few weeks.  There is no live support and just try to get a return call or e-mail.  Read the lreviews for the last 8 months and not one is positive.  You have to be out of your mindto do business with this insane company. 

 I would not shop here again

The company must be going out of business since both the sales and customer service phone lines tell you to send them an email and then hang up. I am still holding the wrong hardware and there seems to be no hope in getting a refund after 9  months. What a bunch of scam artists!

 I would not shop here again

TERRIBLE customer service so far. I am easy to please and this company has lost me! I am 35 and have never received this poor of customer service! Ever!! I was charged for the item I ordered a month ago. I ordered them at the price listed on the website   Read full review...

 I would not shop here again

I HAVE MADE SEVERAL ATTEMPTS TO CONTACT THE MERCHANT TO NO AVAIL. BOTH E-MAIL AND PHONE. STILL WAITHIN FOR AN ANSWER. STILL HAVE NOT RECEIVED MY OURCHASE.

 I would not shop here again

ORDERED 24 DOOR KNOBS AND 24 BACK PLATES 1/27/09.
JUST FOUND OUT FRIDAY, THE ORDER IS READY AND FROZEN DUE TO HOME ANNEX FAILURE TO PAY THE VENDOR.
THIS IS A FRAUDULENT TRANSACTION. DO NOT, DO NOT, DO NOT DO BUSINESS WITH THIS COMPANY. THEY ARE A SCAM AND THEY ARE UNRAVELING LIKE A PONZI SCHEME.

 I would not shop here again

Ordered a product online because price was lower than anywhere else.  Waited a month, no delivery.  Spent two days, 5 hours each day, sending emails and trying to get through to customer service on the phone.  When we finally reached someone, was put on hold several times until she checked with her manager.  Finally received an email to let us know the price posted was incorrect and would we approve an additional $100 to the amount already charged on our credit card the day the order was placed.  We immediately replied no and received no response for several more days.  Left several more messages and emails asking for credit card to be refunded.  Finally received a reply that they would do so in 5-7 business days.  It is now 14 business days later and we still have not received the credit on our card.  We sent a registered, certified letter to their Brooklyn, NY address and no one was there to receive it.  USPS tried twice and left notices.  That was 3 weeks ago.  Will continue to call and email.  Will go to the State of NY next.  May have to hire an attorney...

 I would not shop here again

THIS COMPANY IS A SCAM!  BBB CUT THEM OFF in 2007!I ordered cabinet knobs/handles back on December 3, 2008 and have been pursuing either the product or a refund for the past four months.  It's been months of being on hold, disconnected,   Read full review...

 I would not shop here again

Be Cautious  This outfit refused to replace an item that arrived damaged.  They also have a poor customer service department that keeps you on hold each time you call for 15 to 30 minutes.  They made promises to return telephone calls, but never did.  I would never do business with them again.

 I would not shop here again

WORST ONLINE SHOPPING EXPERIENCE EVER!! This company should be put out of business. I ordered bathroom accessories that never came. They lied about the shipping time, and when it didn't arrive, they said it would take another six weeks to arrive. They didn't bother to tell  me that until I asked! So I cancelled the order. They lied again about the refund. It took FIVE calls to the company, each time having to wait 15 to 30 minutes just to speak with someone. I got the runaround. They hadn't even cancelled the order by the third time I called!! After 8 weeks, they finally refunded my credit card.

They've got a professional looking website and really good prices, but I wouldn't recommend ANYONE buy there. Beware of this place and do your homework online before ordering! I wish I had!!! 

 I would not shop here again

Worst company I have ever dealt with.  I ordered cabinet hardware over two months ago and never received the order.  When I called customer service and had time to wait the thirty minutes it took to get someone on the phone I was first informed it should be shipped within a week, then two weeks, then it was back ordered, then a promise it was to ship the next day and finally a week after that I called and was informed they no longer deal with that manufacturer and I would be receiving my money back within 3-4 days.  STAY AWAY from this company.  I only wish I had read the reviews before I placed my order!

 I would not shop here again

By far the Worst company to deal with. My 2-3 week order time is at 7 weeks now. Expect long waits to customer no-service and no replies to e-mails. Found out today that they can't fill my order. Went back on the sales site and the item is still available but at a higher Price! The lesson here is to read the reviews BEFORE Ordering....

 I would not shop here again

Either they are crooks or incompetentI was told my parts were in stock. My credit card was charged immediately. It is now seven week later and no product. Customer service never picks up, sales picks up quickly. After about 3 weeks I   Read full review...

 I would not shop here again

Customer service was extremely helpful. Ordering was easy. The product was a bistro patio set of one table and two chairs. They arrived with some of the coating on the metal chipped off and the table was somewhat bent.

 I would shop here again

NEVER ORDER FROM THESE PEOPLE!  Home Annex, operating several 'front' web marketers ('Decor 66' and others, under 'Nieman New York' umbrella, apparently) is either a total fraud or completely incompetent.  In November, I ordered three toilets for rental properties.  Two were sent to the wrong address, and mis-labeled, in addition, but we managed to sort that out and I received them about 2 months after order.  Now, we approach 4 months after order, with no third unit (more than half the value of the order), and they won't pick up or return phone calls.  Emails bounce back.  There seems to be no recourse for this outrageous dishonesty.

 I would not shop here again

I canceled an order before it even shipped (as weeks had passed and I needed the item for a remodel) and was not given a refund. After long hours on hold, dealing with rude and dismissive customer service, and just plain being ignored - I finally left it to my credit card company to deal with.

Exactly 6 months after the order was canceled, I finally received a refund. And that's only because my credit card company contacted them.

There are plenty of online resellers that are fantastic - I have spent the past year and a half working with them. There's no reason to shop with HomeAnnex, Decor66, and all of their other brands. They offer the same or perhaps slightly better prices (a dollar here and there) - it's just not worth it!

Improvement Direct and their brands, for instance, offer fantastic customer service at great prices.

 I would not shop here again

Never Again will I do business with HomeAnnex.  They have my money, I returned the product and they still have my money.  I have been dealing with them since the purchase in October 2008. First, they debited by credit   Read full review...

 I would not shop here again

I ordered a desklamp. HomeAnnex promptly charged my credit card--as expected. But then my lamp did not ship for a while. I e-mailed HomeAnnex through the Google Checkout interface several times, and did not receive a reply. I also sent a cancellation   Read full review...

 I would not shop here again

Like many of you I'm VERY disappointed with my experience with HomeAnnex, BUT MAYBE I CAN OFFER SOME GLIMMER OF HOPE...KEEP READING! 

Learn from all of us that didn't check out epinions first!  STAY AWAY FROM HOMEANNEX.COM as well as their sister sites:

BlancoInStock
DanzeInStock
Decorative Hardware Direct
FaucetNation
FaucetTrader
HansgroheInStock

I purchased a lamp via PayPal.  After a few weeks of waiting I finally emailed, twice, for an update.  No reply so I started to call.

I called 5 times.  Each call required 20+ minutes of hold music and advertisements that make you grit your teeth.  Three of these times I was told that they would refund my money within 72 hours.  They did not.

Finally I called again.  I don't know if they just recognized that I wasn't going to stop calling, but the agent almost immediately put me through to "Accounting". 

HERE IS WHERE I MIGHT BE ABLE TO HELP:
I spoke to Mark in Accounting at extension 214.  He told me that he thought he would be able to provide me with a refund in the next 1-3 days.  Well, I FINALLY GOT IT!

So, for those getting burned, forget their "customer service" department.  Call Mark in Accounting at extension 214!!!


 I would not shop here again

I purchased some cabinet hardware through Amerock.com which is a part of Home Annex.  I purchased from them because they had the best prices and "free shipping" but had a handling fee.  Had I know they were apart of Home Annex I would have NEVER bought them.

I received the hardware quickly but realized they weren't going to work for me.  The picture online of the item wasn't accurate of the actual item.  It was very misleading.  I called them right away to return them and waited for a half an hour.  They took my info and said they'd email me a RTA #.  I wait 2 weeks no email.  I call again another, half hour wait.  They said they are still waiting on the number.  I call today 6 weeks later and a 25 min. wait they have the number but there will be a restocking fee.  WHAT!  I told them the picture was inaccurate so they lowered the fee to 10%  from 30% plus I have to pay to ship it back.  What a joke.  I'll be suprised if I even get any of my refund back.  This company is a nightmare. 

 I would not shop here again

!Avoid Home Annex! Home Annex has a lot of hidden and misguiding features. First of all is their 'lead time' schlock. It is unexplained. It means (as I found out to my dismay) to add that many weeks to your order before it even begins to be processed to   Read full review...

 I would not shop here again

I ordered two floor lamps on July 16, 2008, and they were continually backordered. I tried canceling the order in December 2008. I was told that the product was not shipped, but that it could not be cancelled. The products arrived mid-January 2009, and our mailroom refused delivery. I began calling customer service on February 3; the customer services representative used profanity during our conversation. I still have not received a credit. Today as I tried calling, February 11, 2009, the phone was repeatedly answered and then immediately cut off. Now the company phone message is that "all lines are busy."  I don't think I'll ever see my $200.88 credit.

 I would not shop here again