Nationwide Mattress

My wife and I bought the Comfortaire Celesta and I have to send this out because these guys at nationwidemattress.com are so good and their customer service so wonderful they might be the most professional ever its unbelievable. Every turn through our process of selecting and purchasing our bed Richard (owner) / Mark (salesperson) were there. They respond to emails/phone calls promptly and they actually care (rare these days) they have integrity, they are smart/knowledgeable and honest (even more rare these days) and if any problem arises they fix it fast! I am so impressed with them I wanted to share this with everyone. If you are in the market for a new bed at least look at nationwidemattress.com and at the comfortaire products. They are pretty amazing!!

 I would shop here again

Positively the best customer service I have ever dealt with! We purchased our Cerulean bed over 3 ½ yrs ago. Prior to buying we researched just about every bed—from Sleep Number to Serta. Comfortaire seemed to have what we were looking for and at the   Read full review...

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Very FAST and in service within 4 days from order. Additional items (sheet sets and mattress cover took a bit longer. Nationwide was great to work with and I would recommend them to anyone wanting a Comfortaire Mattress.

 I would shop here again

Excellent service. Purchased our new Comfortaire Cerulean on Friday evening and received it and were sleeping on it Tuesday evening.

Richard D. was courteous and helpful in making a smooth deal.

 I would shop here again

As we like to say..."Holy Cannoli"!

I am a many time over internet shopping vet, and I had to pop back on Epinions to leave a prop for Richard and the crew at Nationwide Mattress. Not only did our recent order arrive well packed, precisely as ordered. We had our new bed on our front porch in ONLY THREE DAYS!! And this is in the prime Christmas shopping & shipping season too!

We love the Comfortaire, I was busily working on an assignment and my wife couldn't wait for my help in assembling it. As it turns out, she didn't need me anyway. The instructions are concise, the process logical and in less than 15 minutes she was gleefully squealing from the other room!

Oh sure, we've saved our packing materials and the boxes in the basement for our 90 day free in home trial period to expire, but I can tell you already after only one night of sleeping on our new Comfortaire...we can burn the boxes, this mattress is staying put!

Thanks Richard!

 I would shop here again

Ordered a cal.King Celesta premium for $2499.00 and it was delivered within a week. Faster than we expected. It took a couple extra weeks for the free sheets and pillows, but it was worth it. Easy ordering process and quick delivery. Even though it seems like a lot of money it's worth every penny. My wife and I both love the adjustable feature. If you're like me and getting older (50's) and your body is breaking down then you owe it to yourself to try this bed. Great bed and I would recommend it to anyone.

 I would shop here again

I purchased a Queen size Dual control Cerulean in April 2003 and it is the best mattress I have ever owned. I have had to deal with 2 issues. A leaking mattress, which was replaced FREE last year and the air pump went bad and is being replaced for FREE. I love a company that stands by their product, and when I get a bigger house with a bigger bedroom, I'm getting the king size.

I would recommend dealing with this company, on just the customer service.

PS. Get the "NASA Foam" topper, it is the best!

 I would shop here again

Great service. The guys set up and took away old hospital bed.

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i was very happy with the service

 I would shop here again

I just have to say this was one of the most pleasurable on-line shopping experiences I have ever had. When you look up outstanding Customer Service in the dictionary you should see David and Richard’s name. David took the time to answer all of my questions, and make suggestions as to which mattress would be best for me. Richard helped me resolve a resolve a delivery scheduling problem because of a family vacation. Our Nationwide Vista Mattress by Comfortaire was delivered exactly when I was told it would be, and has proved to be even better than I could have imagined. I have some severe back problems and was having problems sleeping. The only problem I find thus far, is that my new mattress is so comfortable that not only am I sleeping, but I’m tending to stay in bed a lot longer. Happily, I’m adjusting very well to this problem. If you want a great mattress, a great deal and a great shopping experience go to nationwidemattress.com.

 I would shop here again

I am just writing to confirm what so many others have said here. Working with Richard D. was a genuine pleasure. I had endless questions, and must have gone back and forth half a dozen times over the details of what mattress to choose. I kept expecting him to finally lose patience, but he never even came close to doing so. On the contrary, he was just as helpful and positive for the last question as the first.

I was particularly concerned about the new fire retardancy laws for California, and the chemicals that might be in all new mattresses bound for California. Richard helped me research the question, even calling Comfortaire to find out exactly what method they use to meet the requirements. It turns out they use the best, non-chemical approach -- Kevlar.

Anyway, the joy of working with them made my bed that much better.

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We have had our Geo Vista mattress for 3 years. We noticed the foam topper was getting softer and softer until it became uncomfortable to sleep on. I contacted Nationwide Mattress and spoke to a customer service representative. He said he would have to check our order. That night I received an e-mail from Richard, who was actually out of the country, but still managed to find the time to help us with our problem. He said he would order a new foam topper immediately. He was as good as his word, and in a very short time we received the replacement foam topper and we were able to sleep comfortably again. Thank you Richard for the wonderful customer service.

 I would shop here again

I purchased he Cerulean mattress in November after reading all of the positive reviews and probably like everyone else had doubts. I really love the mattress but a month ago I realized the mattress was losing air. I have to admit, when I emailed Richard about the problem I thought I would never here from him, but I no sooner pressed the send button when minutes later my phone rang!!! He explained to my husband how to determine the problem and told him to call the next day. He determined it was the pump and is shipping out a new one. I have to tell you, I have never had such outstanding customer service anywhere. If you have any doubts about ordering a mattress from Richard, please do not hesitate. I would recommend him and the mattress of course to anyone considering an air mattress. I can't emphasize enough, how impressed we are with his service.

Mary & Larry Horton

 I would shop here again

I'm not going to write a lengthy story. You can read plenty of them here.

The title says it all.

I haven't experienced the professionalism, courtesy and responsiveness I received from Richard since 1970.

If you're even remotely considering purchasing a Comfortaire Bed, this is the place, and Richard is the man!

 I would shop here again

We bought a Cerenity Queen 2 months ago and placed a 2" memory form topper on it and love it. We were initially hesitant to buy a bed online. But we decided to go for it and bought it from Nationwidemattress.com. We had no problems. The buying experience was better than what we had with a local store. Staff was honest and answered all our questions promptly.

 I would shop here again

We purchased a Comfortaire Mattress through Nationwide. Truly was a good experience. We had trouble with the pump, and of course it was a weekend night. Richard took the time to call on Saturday evening, told us how to "fix" the problem for the weekend and made sure we had a new pump by the beginning of the next week. He stood behind his product. Often when purchasing over the Internet that is a big concern of mine.

 I would shop here again

Great Alternative to the "Candy Dish" Traditional Mattress Exasperation leads to finding this throwback to when companies cared about customer service for a quality product. Here's my story... hubby & I have spent over $1000 in the past 5 years on   Read full review...

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All we can say is WOW...Richard D. and the support at Nationwide Mattress has been exceptional. Other companies could learn from their superior customer service. We've never ordered such an important item over the internet before but we are glad we   Read full review...

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Richard has just been wonderful with the customer service. Not only did a get a good night sleep but customer service after the purchase has been just excellent. The same applies to Comfortaire Corp. who along with Richard have given us excellent service years after purchase!

We will definitely continue to buy our future mattress from here and hereby recommend all to buy from Nationwide Mattress without hesitation!

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These guys are great! I ordered my second mattress from them today and somehow accidently hit the order button twice. I realized this when I got two order confirmations (which I got right after placing the order). I immediately began typing an e-mail to explain the error but before I even finished it - literally less than 5 minutes after placing my order - I got a call from Nationwide asking if I had made a mistake. They immediately canceled the duplicate order. We have used Comfortaire mattresses for 7 years now and would never buy anything else...from anyone else!

 I would shop here again

I called Nationwide in 2003 to order a Comfortaire bed. Richard was our salesman. He was thorough, able to answer all our questions and professionally pleasant and easy to work with.
Would you believe the bed arrived on our front porch on the day it was to have been shipped?
We had no problem until last night when the Air Control System failed to work.
I called Nationwide today and again got Richard on the phone.
Guess what? He was just as courteous to fix our problem as he was to sell us the bed in the first place. He immediately checked our records and ordered the new pump.
It was still under warranty and our new one should be here in about a week. All we have to do is send the broken one back. That's how to run a thriving business.

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I received my Celenia bed today on time as promised. Assembling the bed was fairly straight forward. The only confusion came when I unrolled the foam topper and discovered it appeared to be significantly smaller than the space it fits in. It also had some ridges from the way it had been rolled up.

It was about 8 PM California time, but I called and was quickly connected with Richard, who explained that the foam had probably simply gotten hot during shipment and would need some time to expand. He made me feel very comfortable by saying if it did not look right by tomorrow night to call back and they would replace it at no charge. So far, service here has been exceptional as noted by other posters.

I tried the bed briefly and it feels pretty good, but my wife is not very sure. We shall see what we think after a few days, and I will post again.

 I would shop here again

I couldn't be more pleased with Nationwide Mattress as a vendor. They were extremely courteous, knowledgeable, and honest. I actually ended up returning my purchased mattress, but have to say that I still would strongly recommend them as a vendor. They went above and beyond to make my experience with them a positive one.

I actually ended up dealing with Richard, who is the President of Nationwide. He was incredible to work with. Unfortunately, my wife and I just didn't care for the feel of an air mattress like we thought we would (Comfortaire has a 90 day return policy, unlike other mattresses), and when I called Richard to discuss returning it, he completely understood and made the return as easy as it could be. I will say that the mattress was the same feel as the Select Comfort brand we had tried in the stores, and quite a bit cheaper to boot. We just ended up preferring a traditional mattress.

I was leery about ordering something like this over the internet, but I can honestly recommend Nationwide as a top notch, dependable, place to buy from. They were fantastic to deal with!

 I would shop here again

After looking at Select Comfort, liking what I saw, but disliking their policies on returns, I decided to check the Internet for comparable products. I had a king sized bed but, since I had an lovely double cannonball frame, I decided to go for more   Read full review...

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To my astonishment, Richard responded to my first e-mail in less than 10 minutes. He answered my questions in a professional manner, so I ordered the Cerulean Queen. It arrived on the day he promised.
After the first night, my wife exclaimed,
"This bed is absolutely perfect. No hip pain. I can't believe it."
There is really only one standard for a good bed; how well does it conform to the contours of the body without sagging. The more it conforms, the less pressure it exerts on any particular point, and the less discomfort it creates. Only a waterbed offers a larger contact patch, but it also presents some serious shortcomings not shared by airbeds.

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Have No Fear!

Nationwide Mattress gave me the best customer service, both when I bought the bed, and when I decided to return it. Richard and David at Comfortaire made the return of the bed easy. They were helpful and kept me informed. I received a full refund . . . and, to be honest, I was worried about getting a full refund because I had bought the bed "on-line". So, Have No Fear, this is an honest company that stands behind what they say.

Cindy G

 I would shop here again

Wonderful experience purchasing 2 Celenias from Richard D. Great customer service. We had a water bed that had sprung a leak, and Richard did everything possible to help expedite our order. We also placed an order for my 85 year old mother who had not slept in her bed for several years - spent her nights in a recliner because of back aches. I'm a very careful person, and I constantly research. I called Richard so many times with questions, and he was consistently friendly and helpful. When I finally go ready to order, I found it was his day off, but he very quickly called me from his home and placed my order. We had our bed in record time which was wonderful, since I'd dried the floor off, and we were sleeping on a camper mattress laid on the floor. I would recommend Richard, Nationwide, and Comfortaire to anyone, and actually, I already have.

 I would shop here again

After reading all the other reviews I can't find anything better to say than everyone else. Ditto's to everything said. Great service & products and after you buy, later down the road if you need help, Richard is there for you and he comes through. How refreshing to deal with a company that gives such great service. Thumbs way up!

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My wife and I ordered a queen size comfortaire mattress from nationwide mattress last month. The shipping stated it may take a few weeks to be delivered, yet 3 days after ordering we had our bed. Once we received the bed we had a question about the warranty. I emailed the company and within hours had a response. I can not give this company enough recognition for their great customer service. My wife and I emailed the company several times with questions and comments and each time we were responded to by Richard the same day. I had researched several companies before trying this bed and this is the only company that I found was honest and straight forward. I would recommend to anyone looking for a mattress to try out nationwide mattress.com.

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SHOP NO WHERE ELSE! Nationwidemattress was the only company to get back to me in a very speedily manner and I have yet to hear from other Comfortaire dealers to date. I just placed my order for a new bed. I had many many questions, I was skeptical about a SALES person calling me, So I decided to correspond via email. All my questions were answered very quickly. What I was most impressed by that fact that when explaining my situation, Richard suggested the GeoVista set along with an adjustable base, knowing he could have very easily told me to purchase the most expensive priced set they sold, but with careful consideration of my specific needs, he told me the GeoVista and the adjustable base was the best option for me. I am excited about my new bed and am awaiting it's arrival. I will post again when I try out my new bed! :) DO NOT SHOP anywhere else, NationwideMattress.com has the best customer service there is! I even got a cell phone number in case I had further questions or anything i needed once my bed arrives.

 I would shop here again