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PetFoodDirect

PetFoodDirect
 
Average Rating: 3/5.0 store rating
On-Time Delivery 4
Customer Service 3
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I have used and will continue to use PetFoodDirect.com. I will be selective as to when and how I use it though.

As of yet I have only purchased Eukanuba dry dog food from them. I buy that dog food exclusively for my four dogs. They love it   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
Before the holidays we adopted a cat from the local ASPCA. Originally we were shopping at Petco in the city, because of the selection. It wasn't very convenient - not fun to drive to and who wants to lug huge jugs of litter home on the subway. Using   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 5/5.0 store rating
 
I order from PFD, and have for many years. Originally, they shipped within 24 hours, which was a dream. Then one day they switched to the current system, 1-2 weeks to ship after your card has been charged. I went nuts and swapped heated emails with   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 4/5.0 store rating
 
I've been shopping at Petfooddirect.com for about a year or so now, ever since I switched our cats over to Wellness brand cat food that none of the national chain stores in this area carry. As far as the key points go: Selection: Massive. Their   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 5/5.0 store rating
 
I don't recall how I happened upon this site but I can only say it has improved my life drastically. I have 14 cats that are fed Wellness Indoor Cat dry food and Wellness 12.5 oz cans of Chicken Cat food. My local stores have to special order this size   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
I have been using Pet Food Direct on-line for a couple of months now. I have found the prices to be only slightly higher than my local specialty pet food store, and have always found discount coupons when doing a search on the web as well. I used a 20%   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Very good

by acemoose, April 18, 2007
This is a very good place to get high quality pet food and also an incredible range of supplies including toys, beds flea preps and litter, for many types of pets. They also have a great variety of many kinds of different kitty litters -- even though   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
I've been buying all of my Wysong cat food (5 cats) from Pet Food Direct for the last two years and I'm extremely happy with the whole process. The prices are great, they always have discounts and promotions, and it seems like they deliver within a   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
Discounts on products readily available, and shipment fast and accurate. However, high shipping charges. $15.49 shipping for 40 lbs dogfood cancels out all   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

it was wonderful, would buy from them again.

by mlyman112075, November 18, 2003
I have used this company a few times and they were great. The first time I used them there was a great two for one deal on dog food, Eukanuba, which is very expensive dog food. I got two for the price of one and that really helped me save money as well as buy my dogs the best possible food. Thanks.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Great resource for all pet owners.

by Poketlynnt, November 22, 2004
Petfooddirect.com is a great resource for pet owners. Their bargain section always has great deals and even their regular pet sections have fair prices. I have a dog and a chinchilla and petfooddirect has all the hard-to-find toys and treats they like at affordable prices (e.g. Dingos, Greenies, lava bites, etc).

Customer services has always been amazing, as e-mails are promptly sent out confirming orders, shipping and delivery. And the products arrive fairly quickly for the shipping costs.

One great thing about petfooddirect.com is also that I always am able to find a coupon online for my order, saving me even more money. And once you order, you have the option of receiving their emails, which have even more bargains. The site also offers a bulk-purchase discount, which can be great if you have the room to store extra supplies.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Great Great Experience!

by kalielynn, April 8, 2007
I have been ordering from pet food direct for over a year now. Have never had any bad experience with them. Will continue to order from them. Always get 20% off my purchases which pays for shipping. Cheaper to order from pet food direct than go out to pet store and buy it.
Besides they always have what I want with the ease of
shopping at home.
pet food direct lover

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Very good experience with them.

by pwdohio, January 31, 2005
Been getting my dog food from them for about 6-8 months now and no problems. Comes very quickly, and boxed well. No problems. Will continue to do business with them.



  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Fast delivery of always excellent products

by joyous_one, February 18, 2007
Written by Editor of BICHON FRISE INFORMATION STATION http://www.bichonfriseusa.com (http://www.bichonfriseusa.com)

We've used petfooddirect.com for years for dozens of different pet products - all delivered quickly with total satisfaction.

They carry top quality feeds (utmost important to pet health!). The one time we rec'd a damaged product, it was replaced immediately and pleasantly.

Their sales more than pay for the cost of shipping.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Super service, quality and price. Don't go back to your local chain pet store!

by retropete1, April 19, 2008
I am amazed at the quality of service given the low prices I found at Pet Food Direct.

I recently went to Petco for guinea pig bedding (carefresh ultra). Two bags ran me $58 WITH my P.A.L.S. discount card. That's some serious scratch for BEDDING.

I was able to buy four bags (the same exact type and size), a hut and some chew toys from Pet Food Direct for $77, including shipping. Seventy seven dollars. I can't believe it, right to my door. I'm never going back to Petco again. It's literally less than half the price of the pet store, and everything arrived well packaged. I'm looking at the four bags right now and I can't believe how much cheaper they were.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Great prices and excellent service!!!!

by redshadow54, February 21, 2007
I have been buying dog food from Petfooddirect for about a year now and have always loved the service. With this order I noticed they sent me the wrong brand of dog food. I called their customer service and was greeted by a very friendly voice. I told her that I received the wrong brand of dog food and was wondering how to proceed regarding returns. I was pleasantly surprised when she exclaimed don't worry about it we will send you the correct dog food and please donate the dog food we sent you to an animal shelter. This is what customer service should be about!! Very happy with this store!!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 4/5.0 store rating
 

Satisfied customer - highly recommend.

by wcparris, February 1, 2008
Very happy with both the service and the product. I ordered pet food and got it on time. I'd shop here again!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Pet Food Direct offers extremely fast service and a large selection of products.

by yavin02, June 15, 2005
I'm very satisfied with my Pet Food Direct experience. I see a lot of reviews complaining about slow service, but my 40lb. bag of Canidae arrived at my door in only 4 days, including Sunday. Apparently slow service is no longer an issue. I can't comment on customer service since I didn't have to deal with them directly, but I received an e-mail three days after placing my order with a UPS tracking number, and my order was received the very next day. Overall, I'd definitely recommend buying your pet's food and supplies from Pet Food Direct, especially if you can't find premium food in your area. Prices are competitive, including shipping costs.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Great place to get your pet food. Cheaper than buying locally!!

by allcatsalways, October 21, 2005
We have used Pet Food Direct several times and plan to use them more often. Very easy ordering, just go to their web-site! Have never used Customer Service, but an e-mail is generated right away to let you know they got your order. Another e-mail is sent when they have shipped your order so you know when to expect it.

On-time delivery? Yes, it says on their site that it can take up to 5 days to get your order ready and shipped. That is fine with me, I order before we are out of food so no rush. Saving money on my cat food is more important!!! And we do save, even counting the shipping cost, we get it cheaper thru PFD than we can locally. So until that changes... we will continue to use PFD.


  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
What can I, as a consumer, say about PetFoodDirect Online Store? Actually, there is a great deal that I can say about them. I have used them for many months now, both directly and indirectly and have been totally satisfied with their customer   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
I believe I located this store through a link originally posted on Petfinder. People were discussing premium brands of cat and dog foods that I had never heard of as I'd never seen them carried locally. Why did I choose PetFoodDirect? I am   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 5/5.0 store rating
 
This is the best place on-line to order cat food and litter. The problem with ordering cat food and litter on-line is that the shipping and handling can make it cost prohibitive. On PetFoodDirect.com, I paid only $6.99 for a 30 lbs. shipment (and I   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 5/5.0 store rating
 
I've recently purchased Wellness cat dry food. It's $19.99 for 5lbs which are quite expensive. I feed my purebred cat with top food choice such as Evo, Orijen, and Wellness. My recent experience with petfooddirect.com isn't pleasant. I only have 1   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Good, but not my favorite

by cgsmom, October 28, 2001
I have only used petfooddirect once, and then as a last resort because it was the only place I could find what I was looking for. I learned about them because I had signed up for their email letters about cats back when one of my "old girls" had been   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
The selection on Pet Food Direct is quite good - I actually choose their site over others because th   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 3/5.0 store rating
On-time delivery: 2/5.0 store rating
 

Great selection & prices...Slow shipping

by cozy611, May 14, 2004
Great prices and e-mail sales. Terrific selection, however, their shipping is slower than molasses. I live about a 3 hour drive from where they ship from and it takes a good 1 1/2 to 2 weeks for delivery and I have been using them for well over a year. I make sure I plan in advance.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 3/5.0 store rating
On-time delivery: 3/5.0 store rating
 

Great Selection. Good Prices. Wait for Discount Coupons.

by gordocat, December 14, 2003
I have been using PetFoodDirect for several years. After an accident, I decided not to replace my car, which makes it difficult for cat litter and cat food purchasing. This company has a wide selection of brands that are not always available even at the local pet shop. The prices are good but it pays to wait for a sale or discount coupon to help with shipping costs. When trying to switch from Science Diet to a more holistic brand their "expert" really knew what she was talking about. Without saying anything bad about another brand she was able to answer all of my questions and make recommendations based on my needs and wants in pet food. I was amazed at the amount of time she spent answering my questions. Although, I am in the same state as the company, and once the products leave the warehouse they come to me overnight, it takes forever for the order to be filled.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 3/5.0 store rating
 

Good place to comparison shop

by virginiapeach, March 27, 2007
I've shopped here many times. I do like the selection, although shipping can kill the deal sometimes. This is a good place to start to comparison shop, and don't forget your coupon code!

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 3/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Great selection, reliable, convenient, reasonable, kind of slow.

by empirephobic, March 11, 2008
I have been a customer of PetFoodDirect for a few years and have never had a problem. They have a great selection, offering quality brands not available in local stores. Their shipping is expensive and kind of slow, but if you sign up for their email specials, the discount coupons will make up for that. Make sure you keep on eye on the expiration date of the coupons.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 3/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Selection and service was great....

by PetFoodDirect Shopper, August 10, 2003
Selection and service was great. Website was well-oraganized. Thought shipping and handling was a little high, because, I do save on the cost of the products compared to supermarket prices, however, when you factor in the shipping and handling, it averages out to the same price as the supermarket, so I use the site not so much for price savings, but convenience.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

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