PlumberSurplus.com

Very fast delivery

 I would shop here again

They are awesome; there was a problem with one of the battery packs, and they replaced it promptly. I recommend this vendor to all my associates (and family).

 I would shop here again

Very good shopping experience.

 I would shop here again

Items were sent very incorrect re: appropriate (packing) shipping. Replacement of three broken items - have never arrived and customer rep. does not know who sent or when will finally arrive.

 I would not shop here again

Ordered Delta shower faucet and valve body for rough-in in early Feb 09. Credit card charged within a few minutes of order. Got email that item not in stock but would be in 2 to 3 weeks maybe. That was a tip off that bad things would happen. Valve body rough-in arrived in early march but not the Trim/faucet. Requested new delivery date. They emailed me the exact same message that before stated 2 to 3 week slip. Not sure I will ever see it. If not delivered in next 2 to 3 weeks will try to cancel and see what happens. In mean time having my daughter who lives in Cal. and works for the state look into this company.

 I would not shop here again

I wish I had discovered this site before! I had a horrible experience with these people! I ordered a replacement hose for my Delta kitchen sink and it it took almost 2 weeks to get here when I paid for 3 day shipping! So, already a total   Read full review...

 I would not shop here again

My experience was a comedy of errors only I don't find getting treated this badly very funny. My order was so botched I finally had to cancel but not before getting run around for over a week, ignored, and finally hung up on. You might save a few bucks here but the processing limbo and terrible service is hardly worth the odds. Never again.

 I would not shop here again

I ordered a Moen T2703 Level trim kit for bath/shower and paid extra for second day air shipping as I was in the middle of a bathroom make-over and the merchandise was needed quickly. Total cost $127. After 5 days I contacted plumbersurplus.com to inquire on the whereabouts of my order and to request reimbursement of the extra money for second day air shipping. I was told that my address didn't exist according to the information that UPS had provided them, which is a joke: UPS delivers to my door nearly daily. I requested the item be sent again, but it never showed up. I contacted plumbersurplus.com several times to get my merchandise or my money back, but was only met with stalling tactics. I decided to contact my credit card company about this failed transaction, and almost simultaneously my account was credited by half the amount that I had spent: $63. Obviously, someone was trying to make me go away. I tried unsuccessfully to contact the company again several times, but none of my emails received a reply anymore.
I feel that I have to warn anyone not to deal with this company. It strongly appears to be a rip-off enterprise.

 I would not shop here again

worst place to buy incomplete le chataeu vanity incomplete faucets had no hardware and were expensive found them cheaper at home depot or lowes. very bad service they dont answer their phone calls or messages. got stuck with incomplete items. 

 I would not shop here again

I am currently building a house and have bought many many items online, this place was the worst. Over 1 month after I placed an order for 2 items, I received a kitchen faucet (about $300). It was beautiful and seemed good quality except that the sprayer   Read full review...

 I would not shop here again

I had a question on the specs of the faucets I bought and was unable to bring them up. The merchant had a online msg service that I was able to use to email. They responded quickly and even tho they did not have the information I wanted, they were able to supply me with the manufacturers direct number so I was a ble to phone them for the information. The online IM was a very nice feature.

 I would shop here again

Terrible service and questionable honesty. They hit my credit card for nearly $1000 even though they did not have the goods to ship. No response to emails or phone calls so I had to go through the credit card dispute process.
STAY CLEAR OF THIS COMPANY!

 I would not shop here again

Transaction was as it should be.

 I would shop here again

good pricing, good website

 I would shop here again

The right part at the right price delivered right on time. Perfect!

 I would shop here again

easy to shop, quick expiditing of order

 I would shop here again

recommended

 I would shop here again

Great

 I would shop here again

Order received quickly. One item was missing from the order but Plumbers Surplus responded very quickly to my e-mail. Missing part was in my hands a few days later. Very good experience.

 I would shop here again

Was glad to find what I needed. Shipped promptly and arrived in great condition.

 I would shop here again

Best price I could find for a fairly expensive Delta faucet. Came in only four days (CA to NY). Very happy with this experience.

 I would shop here again

My original order was not available, so they went to the mangufacturer to create a custom system (which ended up being $10 cheaper). They called to make sure this was alright, and everything arrived on time and in great condition. An excellent experience.

 I would shop here again

Before I placed my order, I was told the product was IN STOCK and that the price quoted included both taxes and SHIPPING. During the ordering process, a SHIPPING cost was added. Disappointed, I ordered anyway. After ordering, I checked (and continue to check everyday) the status of my shipment, and find the product is still "BACKORDERED", even though I was told it was IN STOCK. Bad experience with this company. This is my first bad experience with online shopping. I will continue online shopping - elsewhere.

 I would not shop here again

Positive--good prices

 I would shop here again

order arrived quicker than anticipated. item received in good condition. very pleased with the transaction.

 I would shop here again

excellent selection of equipment

 I would shop here again

service was as expected and the product works well.

 I would shop here again

I was quite reluctant to purchase from this company because of the past reviews. It was the only company that had a faucet and hand spray combination that would fit my utility sink. I took a chance. I received a purchase confirmation but no delivery detail. I had to go to my website account to find out that the item was backordered. I emailed customer service to find out when the item would be in. I received a prompt response to say it was delayed 1 week. I figured I would give them a week before I would follow up. Since I wasn't expecting the item, I was quite surprised to see it on my doorstep within 2 days. I received the item in excellent condition. I did not receive any further correspondence in regards to the delivery or confirmation of the delivery.

 I would not shop here again

was pleasant experiance

 I would shop here again

BUYER BEWARE!

Worst Customer Service Ever!
I purchased a faucet and found it to be not what I expected. I returned the faucet following their returns guidelines and the return was rejected. When I called to inquire I was told that it had shown signs of being installed. Unbelievable! It was the completely wrong faucet so why would I have installed it? I wanted a small drinking faucet and this faucet was a huge bar faucet. Not even compatible. Company still refused to refund my money so now I am out the cost of the faucet plus 2 shipping fees!

 I would not shop here again