Ross-Simons

Service, product and ease of shopping were great.

 I would shop here again

Delivery service has improved over the last 8 months, I received my merchandise more timely than in the past. The processing of returns ans exchanges still needs improvement, the process takes too long.

 I would shop here again

The Customer Service people with whom I have dealt are rude. Their attitude made me think I was a nuisance and they were not forthcoming with information.

 I would shop here again

Even the products that were out of stock did not take all that long to get. The earring jackets were shipped from a store that was found to have them. Only disconcerting thing was holding the bangle order without giving us a call. It was my husband's birthday present to me and he had not given me the correct expiration date on his cad, so the order was held without a phone call to us; I had to place the call and find out the delay. It was then shipped immediately and I received it within 4 days.

 I would shop here again

My experiences have always been positive when shopping at Ross-Simons. The merchandise is of excellent quality and I have always been informed in advance when an item is on backorder.

 I would shop here again

The necklace arrived damaged. The customer service representative helped me take care of the replacement order and took care of arranging the return of the damaged item. I was completely satisfied with the management of this order. I have shopped with Ross-Simons many times and would recommend them unconditionally.

 I would shop here again

I have noticed that after shopping for my items, there was a 3-day sale. Almost every item I looked at previously to the sale went up about 30% during the sale. Makes me believe that for your sale, you mark things up to, to put them on sale. No confidence there! The items are great, it would be better to leave your prices alone and not do a sale, rather than to raise the prices and offer a sale. Looks bad to those who follow the items.

 I would shop here again

It was good

 I would shop here again

I have been a R/S customer for many years and have made MANY purchases. I have made numerous phone requests to be on their catalog mailing list. I will get only one catalog. If I don't happen to order from that catalog, I'm removed from the mailing list; yet my friends buy seldom and remain on the list--I am disappointed. You must understand that a good customer cannot order from every catalog.

 I would shop here again

I do not know anything about a rebate. It was a good shopping exprience

 I would shop here again

good quality at a price as low as I could find

 I would shop here again

To Whom It May Concern: Ross Simons is always one of my favorite places to shop. The quality of items for sale is excellent. I am always delighted with my purchases. Thank you.

 I would shop here again

The purchase arrived on time and was beautifully packaged, but unfortunately, the size was too large for my face and nothing smaller was available in the shape I wanted, so I had to return them.

 I would shop here again

very easy

 I would shop here again

My item is backordered so I can't rate this purchase beyond the ordering; so far the experience has been excellent. My recommendation is that all Ross-Simons credit cardholders get free shipping all the time. I'd definitely order more often.

 I would shop here again

High quality always. Never had a problem w/returns. Prices are rather high tho.

 I would shop here again

My wife is disappointed in the earrings. Several of the stones are cloudy to the point that they look like milk glass. We are probably going to send them back.

 I would shop here again

My first purchase was a good online shopping experience. The merchandise met my expectations. I have placed a second order now and look forward to receiving it. I recommended this site to one of my co-workers after she commented on my newly purchased ring. I will make my sister aware of the site, as she also enjoys nice jewelry and the ease of shopping online.

 I would shop here again

Excellent experience! Wonderful customer service! I received my purchase earlier than expected! I love shopping thru Ross Simons... The quality is fantastic! Thank you!

 I would shop here again

My experiences with Ross-Simons have always been positive. That is why I am a repeat customer.

 I would shop here again

great

 I would shop here again

I've always had excellent service from Ross-Simons. All of my purchases are done online & my products have always arrived on or earlier than the stated date.

 I would shop here again

They need to provide for a way to update your user password on the website.

 I would shop here again

Usually good.....haven't received mdse. yet.

 I would shop here again

I ALWAYS HAVE A GOOD EXPERIENCE WHEN I DEAL WITH THIS MERCHANT ON THE PHONE OR ON-LINE.

 I would shop here again

Service is fine. The only problem is that two different pairs of earrings broke the first time I wore them. I liked the design so much that I repaired one pair, but because the hinge on the second pair broke, I lost one earring. I am seriously worried about the quality of Ross-Simon jewelry. I hope this is not typical.

 I would shop here again

I almost always find what I am looking for.

 I would shop here again

My ring was back ordered but shipped on the day that a new supply was to have been received.

 I would shop here again

Quality of merchandise was excellent but earrings did not match bracelet in color as I had hoped when I ordered. They don't look like a set as I had hoped.

 I would shop here again

My purchase was a gift and was delivered promptly. The merchandise was of extremely high quality and at an exceptional price. I would definitely buy from Ross-Simmons again.

 I would shop here again