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TigerDirect.com

TigerDirect.com
 
 
Average Rating: 4.5/5.0 store rating
On-Time Delivery 4
Customer Service 3
See all TigerDirect.com listings

Read 1,531 reviews
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I bought two HP computers for my small office in the last two weeks, both from TigerDirect.  The first one was the lowest price available online, after Consumer Depot canceled my order saying it was out of stock.  I placed the order on a   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer service: 2/5.0 store rating
On-time delivery: 2/5.0 store rating
 

watch the freight

by tgsks, June 10, 2009
WHEN LOOKING AT TIGER DIRECT LOOK AT FREIGHT. AS A FORMER EMPLOYEE I KNOW FOR A FACT THAT OFTEN THE FREIGHT YOU ARE CHARGED ON A WEB ORDER WILL DIFFER, SOMETIMES SLIGHT OFTEN IN MANY DOLLARS FROM WHAT IS CHARGED IF YOU CALL THE ORDER IN.  Dont believe me, call and asks for a quote w shipping.  Then do orde on line.  The have been playing this game for quite some time.

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 4/5.0 store rating
 

Cheaper, faster and simpler than the other guys

by gunshipgator, June 9, 2009
Recently bought 2 things from TigerDirect.com; a new desktoip computer and a Garmin 356W navigation unit.  Both were the lowest price I could find for identical items and both were delivered more quickly than I expected them.  I did the compartive shopping and they won out in both instances.  Next time, I may just save the trouble and go direct to them for any electronics needs. 

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Short-shipped, too bad

by pwug, June 4, 2009
I just purchased a Jawbone 2 bluetooth headset, and wanted to advise people of their terminology regarding missing items in the package.The Jawbone 2 package comes with the headset, the charger, four ear loops, and three earbuds.  Depending   Read full review...

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer service: 2/5.0 store rating
On-time delivery: 3/5.0 store rating
 
I ordered 2 UPC surge suppressors on March 18, 2009.  After waited two weeks for my order, I emailed Tiger Direct to check the status.  Two days later, the CSR replied that there was a problem with my delivery so they canceled   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 1/5.0 store rating
 

Customer Service terrible.

by jbonobo, April 28, 2009
Terrible customer support. Kept being transfered from one person to the next, having to explain myself over and over again with long hold times in between. Finally just canceled the order

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 1/5.0 store rating
 
I'm not a techie. I break computers often then call people that can fix them and beg them to "just make it work". I learned the hard way to back up my hard drive and the painful lesson of not grabbing a paper towel to clean off the monitor. I   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 5/5.0 store rating
 

VERY UNHAPPY!

by mvanveen1, March 6, 2009
I called Tiger Direct to ask about system requirements for a product, since it wasn't listed with the product.  I couldn't have been more specific, telling the agent what I had (older mac I-book, operating 10.3).  '...oh yeah, it will work with that...'  I was told.  When I got the product, it very clearly would not work with what I had.  Since it was supposed to be a gift, it was doubly disappointing.  What a waste of time.  If I ran a business with employees like that, I would be out of business!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Poor quality products and non-existent warranty service

by geerhedd, February 24, 2009
I am an IT professional and have been working with computers since the early 1980's.  Last two purchases from Tiger have been lemons.  Both times products died at 5 weeks - one week past Tiger Direct's warranty period.  First lemon was from Samsung and Samsung's customer service bounced me from department to department.  Voice and email messages all went unreturn and I eventually gave up and threw the product away.  Second lemon was a remanufactured Acer with non-existent warranty support from Seneca Data.  Looks like I will be fixing it myself.  Nothing but bricks and morter shopping for me from now on - the savings of on-line purchases are a gamble and product tends to be of the poorest quality.  Manufacturers know which lots are good and which are marginal.  The marginal goes to the low-budget vendors, and the on-line merchants are the bottom.  Brick and mortar merchants with good return policies and good service cost more, partially because they are paying the premium for top-grade lots from the manufacturers.  My time is worth too much to me to be dealing with poor quality product.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 3/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Worst company to purchase from

by bearwg, February 9, 2009
W5809553 This is my order number so everything can be verified. I order a computer system for my girl frien for valentins day 09. Onling transaction went smoothly, but after that it all went downhill. I was to now send in via email copies of my credit card, driver license and utility bill even though I paid with my visa debit card. I told them I did not feel confortable sending via email, unsecure that information. they said everybody does it. Well I had to cancel the order because I know better that to send this information in this manner. These people are very callious. I am not going to do business whit them in the future. Aslo it took 37 minuets and 3+ people to get to someone who could help me. I waited less time at Walmart to get checked out and for more $$$$ on my card.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

bait and switch return policy

by wilsonfrog, January 28, 2009
Shopping was easy, delivery on time, it all looked good until the parts didn't fit the PC. I then discovered the big-print 30-day return policy didn't apply to my order. No doubt there is a bit of legal protection on the site that says there are exceptions, but I plan to avoid shopping withTiger Direct again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 2/5.0 store rating
On-time delivery: 5/5.0 store rating
 
*** BAD OVERALL EXPERIENCE WITH TIGER DIRECT *** I placed my first order with Tiger Direct today and will never order from them again. If it weren't for the gift certificate I was stuck with, I would NOT have ordered from them. Their prices are   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 4/5.0 store rating
 

just beginer

by medy3a, January 9, 2009
Stylish clothes for boys and girls. Too many european brands:Ikks, Alphabet, Catimini, Jean Bourget, Marese, Me Too, etc...  So gorgeous clothes at affordable price!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 4/5.0 store rating
 

Never Again!

by baoster1028, January 8, 2009
This is a complete rewrite of my previous updated reviews about this company and my experience with them. I ordered the Pinnacle DVD Recorder (was supposed to be a Christmas present) through this company during the week before Christmas 2008. I   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 2/5.0 store rating
On-time delivery: 1/5.0 store rating
 
My gripe is, I strongly suspect the ‘genuine OEM’ Motorola Razr cellhone batteries I purchased from TigerDirect are the same knock-offs many other deep-discount online vendors sell. Initially, due to TD’s reputation, the slick look of   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer service: 3/5.0 store rating
On-time delivery: 5/5.0 store rating
 
I purchased a Sony Vaio VGN-AR820E (item #S168-17005) from TigerDirect.com on 12/1/2008.  At time of ordering the item stated that they are in stock and "Availability: Order Today, Ships Today".  So I made the purchase. After the purchase,   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 1/5.0 store rating
 

I got what I ordered - on time delivery - no problems

by tkfarley, December 5, 2008
I got what I ordered at the price on the web - no problems. the order was delivered promptly - no problems.  I would do business with them again.  I ordered an Epson 1400 printer - price was some $40 cheaper than other places.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Don't buy anything with a rebate!

by whiterabbitt, October 14, 2008
the very first order to tiger direct involved a rebate,after two years and, getting in a class action lawsuit against onrebate.com i have settled on the fact that "don't buy anything with a rebate!" i have purchased thousands of dollars of parts and electronics from Tigerdirect, but, only using Paypal. When the phishing thing asks for the last four of your social give them 0000 or just ignore it! no problems with any thing i bought, shipping has been ups, always on time, the rebate crap only cost me 100$ but, the law suit goes on! Only called customer service once, Press one for english!

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 5/5.0 store rating
 
I have been ordering most of my computer supplies from Tiger Direct since 2004, but I won't be anymore. In the Air Force I was stationed in Okinawa for three years and I had very little choice but to buy from Tiger Direct. They are one of the   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer service: 3/5.0 store rating
On-time delivery: 1/5.0 store rating
 

Not worth it.

by wendylovesluke, May 19, 2008
The products are good but the rebates suck. I tried to get my forty dollar rebate and it was rejected. I did everything right. I gave them my proof of purchase and mailed it in with my reciept and I was told that I didn't qualify for the rebate. I know I did because that was the only reason I bought the product because the rebate made it half the price. I will never buy from there again!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 2/5.0 store rating
 

TigerDirect misrepresents there offers just to get your money

by javastation, April 26, 2008
I placed a order with TigerDirect and paid over $100 to have the order shipped in 2 days. All the products I ordered showed to be in stock, but the primary piece I ordered (a rebuilt Desktop) went to back order...I called customer service and it was explainded that the product will be delevered to TigerDirect that day and then will be directly shipped night... this did not happen... They have misrepresented that the product was in stock and then lied that it would be shipped that night...I will likly be filling a BBB report for false advertisement..

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 2/5.0 store rating
 
i made an order the 12 February the packet had a struggle with label illegible/missing and it was returned to the shipper ( not my fault ) since the packet never came to me, in my opinion there are only 2 possible causes. 1 someone on TigerDirect   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 1/5.0 store rating
 
I know, I know, everyone and her/his uncle has written a review on Tiger Direct and I'm just one more but when you get good service, your epinion it. I used Tiger Direct's Online Store for the first time last week. I needed a snagless patch cable as   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 5/5.0 store rating
 
TigerDirect.com's 30 day price protection policy: "In the event our advertised price on an item falls within 30 days of your purchase date simply E-Mail us within 30 days of your original purchase date and we will issue you a Tiger Credit in the   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 4/5.0 store rating
 
I purchased a PC case and power supply from TD. It was an "ok" value. But when I went back a few days after my purchase, the power supply has been discontinued. This particular PSU, while "ok", was not really state of the art and was bundled in with   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Excuse Central!

by uneed2knowthis, February 21, 2008
Excuse Central !
Review By: Consumer Protector on Feb. 20, 2008
Summary: You have a 50/50 chance of receiving your item. They pass the buck faster than a game of craps. Watch your invoice and credit card bill, They like to add charges spontaneously. Google them. They have a bad reputation and they earn it.

No price is worth the headache. Use other online dealers like Onecall, Buy.com ,Newegg. Skip Tiger Direct. They are just a calling center in Miami Florida with a bunch of guys just hanging out. Really this is true. Deliver center in Illinois and somewhere else.
They have more managers than you can count on two hands and two feet. They also are “gone to lunch” quite often. You've been warned!!!!!!!!

Would not shop here again!


x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 1/5.0 store rating
 
Don't trust the website if it says it's in stock. Call them back to confirm (several times) Have had a few good experiences with these folks, and one miserable one. Searched online for a refurbished laptop for my Dad for Christmas, item said "In   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 1/5.0 store rating
 
I have enjoyed doing business with Tiger Direct. Around the holidays I bought a 22" Acer LCD. 2 days after I bought the LCD the price dropped. No problem.. I put in a request for a price adjustment that would credit me 20 bucks. So I get a response 3   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Terrible service.

by tjkjvk, January 10, 2008
The DVD burner I bought from Tiger Direct failed during its one year warranty. The company (Optiarc) gave me authorization to have it replaced by Tiger Direct. I never before had anything lost in the mail. Tiger direct lost the DVD burner and refuse to replace the bad one. I'll never buy anything from them again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 1/5.0 store rating
 

They don't deliver what they promise

by frequentshoppr, January 9, 2008
Every ten years, I order from this firm, I suppose just to remind myself that I never should. Each time, they have effectively cheated me. Their product descriptions are highly misleading, and each time, my protest has been answered by a reference to a vague disclaimer on their home page, far from the page describing the item sold. I guess some purchases from them might turn out OK, but my experience has been 100% negative.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 4/5.0 store rating
 

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