US Appliance

it was very good

 I would shop here again

product came in damaged, shipper problem, merchant replaced product, and got it delivered in approximately the same time as originally quoted( 3 weeks ) new unit working properly at this time. i'm happy

 I would shop here again

Very easy.

 I would shop here again

Our only comment is on not receiving a pre-ship notification. We live in a rural area and it was fortunate that my wife was home when the shipper called to let us know he was on his way to our home. Other than that it was a very satisfying and simple process and we are very satisfied with the oven. We installed it ourselves the day after it arrived.

 I would shop here again

great experience suggestion. when trying to track the order through pilot, the tracking # is not available on any information i received from US appliance, had to call pilot for the tracking #. needs a software update to the order tracking system whereby when you click on order tracking, the tracking # is provided. Regardless, I will definitely use and recommend US Appliance in the future.

 I would shop here again

The Grill was damaged on dilivery and I had to call Ducane to get all the parts that were smashed and reassemble the grill a week later when it was already set up. There were three major parts damaged in shipment.

 I would not shop here again

Used them previously and every time has worked out perfectly.

 I would shop here again

said item was in stock but was several days and a few phone calls to see why unit didn't ship withing a couple days. Customer service said they had to get unit at another store which took a few more days. Once unit was received by shipping location, transit time was what was expected. In future, I would confirm unit was READILY available before I ordered and probably order on phone versus on-line.

 I would shop here again

Well done web site, Very satisfied with transaction.

 I would shop here again

I think that the group a US Appliance did a good job of processing my order and getting it picked up by the carrier. At that point, it became a complete nightmare. R L Carriers was the most disorganized and unreliable carrier that I have ever dealt with. They told me that my package would be delivered on a Friday afternoon. So I took off of work. After the delivery time passed, I was told that my package never even made it to my city. They could have called/emailed me to tell me that so that I wouldn't have had to miss work. Even their online tracking tool said that it was on time. Then they told me it would be delivered that night. No one showed up. I called again and they told me that it would be Monday. They said that the evening delivery was never even put in their system. I had to take additional time off of work to accept the package that Monday. I will never order from US Appliance unless they use a different carrier.

 I would shop here again

I was amazed by the price ($100 less than competitors) and the offer of free shipping so I ordered from them feeling great to get such an amazing deal. After I saw some of the negative reviews on this website about shipping taking forever and hidden fees   Read full review...

 I would shop here again

Ordered a Plasma set from US Appliance.  Great prices.  Reputable store: been in business for a long time, lots out outlets, and financially solid.  These guys will be around for a long time.  Web site is fine.  Now the bad   Read full review...

 I would not shop here again

I'm currently out 4 grand ....I ordered 4K worth of kitchen appliances.  I fuly understood that the appliances wouldn't be delivered in 5 days.  I get it.But when i noticed my credit card got charged, i assumed the items were   Read full review...

 I would not shop here again

The beginning was great... Prices, free shipping, what more could you want. We ordered three Frigidaire things, all stainless steel: a refrigerator, range, and an over-the-range microwave. Our entire kitchen was being rebuilt, so we didn't open the new   Read full review...

 I would not shop here again

I completed a purchase with this store for an LG LSC27931sb.  The website indicated the item would be delivered in 3 to 4 weeks.  I was fine with that since I was getting free shipping and a price discount of 25 to 30%.  BUT . . . we were then emailed a couple of days later that the item would not be delivered for 8 weeks or more due to a backorder situation with the manufacturer.  Umm . . misleading advertising?  Then my wife and I noted we were already charged for the item. Umm . . . suspicious business practices? By now I was not comfortable with the company at all and cancelled the order.  Re-researched.  Found a competitor who had changed their pricing and was now closer to their sale price and could deliver in 7 days.  Purchased from them. Have many more large appliance to purchase soon - US Appliance will no longer be on my hit list.  End of story.

 I would not shop here again

This is the second appliance I bought from them. Both experiences were good. They are (almost) the cheapest, the delivery has been on time and I didn't have to endure a followup phone call where vendors usually push for warranties, etc. Communication was o.k., but not great. They confirmed receiving the order via email and a week later confirmed that a carrier has picked up the cooktop. But no update in between. Since i didn't fill out a survey for the first purchase, let me what happened the first time. I bought a $2.5K convection oven and by mistake submitted the purchase on their website twice! Can u believe it, a quick phone call the next morning got it cleared up without hassle or restocking fee. These guys are honest.

 I would shop here again

Product was the best price anywhere and I received the product by ground shipping in less than 48 hours

 I would shop here again

Quick and easy. No complaints.

 I would shop here again

I was extremely reluctant to order on-line from a company that I had never heard of or dealt with in the past. However I came across a price that was too good to resisit (33% below Best Buy) and decided to give it a shot. Fortunately it could not have been smoother. Perhaps I waited a day or two longer for the order but frankly who cares when you save that much money? Tv came within two weeks of order date and was exactly 10 business days from original order.

 I would shop here again

Items were as described, shipping was reasonably fast by professionals, very good value!

 I would shop here again

Everything was as advertised. Delivery was as specified. Price was very competitive.

 I would shop here again

It took longer to get the product than what was stated on the front of the ad. I was disappointed in the length of time to get it.

 I would shop here again

Good experience.

 I would shop here again

My first time and would definitely do it again.

 I would shop here again

Good experience

 I would shop here again

Delivery was a day late but that probably was the trucking company...

 I would shop here again

UPS attempted to deliver but i was not home, so went to the ups website to track the box and arranged to pickup at UPS next day- it went fine, all in all. overall shopping experience was good.

 I would shop here again

Online shopping on their website was easy to navigate. Products arrived as indicated. Delivery confirmation the day before dropoff is excellent. Prices for products are competitive but could have probably found a better deal if we waited for holiday sales event from other merchants, online and neighborhood stores.

 I would shop here again

EVERYTHING WAS FINE. NO PROBLEMS

 I would shop here again

I was leery about ordering here with so many negative reviews. I didn't order any large appliances because I was afraid of possible hassles of returning if something went wrong. So I decided to order a microwave and trim kit instead. First of all, the   Read full review...

 I would shop here again