Witbeck Appliance

I had a very positive experience with Witbeck Appliance.  Great service from Al Curtis and the follow thru on the order I placed. Thanks again, I will recommend you to others.

 I would shop here again

great selection of appliances, has just what I wanted with fast secure shipping

 I would shop here again

Great service.

 I would shop here again

Zero problems...everything went smoothly....

 I would shop here again

Great personal experience, easy to use web page, good security, and your years in business is a clear indication of your goal to provide customer satisfaction plus outstanding customer service...(even for small purchases such as mine). Thanks from a very satisfied customer

 I would shop here again

I was a bit worried after reading some of the negative reports from a couple of years ago. I called the company and was told they hit a rough stretch back then thanks to a merger or buyout that didn't go smoothly. I chose to believe that and to trust   Read full review...

 I would shop here again

I have no complaints. My order was processed, filled and delivered as promised. Thank you!

 I would shop here again

On-line selection is outstanding, but I question if it accurately indicates inventory (I bought the "last" bisque Bosch dishwasher, but it still shows on the web after two weeks). Had some trouble with their on-line ordering system, but calling their 800 number was a pleasure (polite, helpful, clear). Order was delivered very fast (less than a week) with no problems.

 I would shop here again

Generally, very pleased. The only issue concerned the less than anticipated quality control of minor defects I assume were manufacturing quality control, not the seller's responsibility.

 I would shop here again

Web site was very good, good selection and prices of items of interest. After order was placed, no information as to what was happening for much too long, then an e-mail that item woould not be available for a period of time. Part of the reason for the sale was that I understood it was "in stock" I never order unless the site says "in stock" Item was not "in stock". Still waiting for confirmation requested that item has been canceled so I can find a replacement. . . . . . . . . . . . . . .

 I would shop here again

My order was placed on April 9, today is April 29, I made a phone call on April 27, about my order because I had not recieved it yet,the nice lady told me that the order was filled but was not shipped for some unknown reason, she assured me that she would send it right away and that I could expect it in three days, so I should recieve it tomarrow.

 I would shop here again

Customer service rep very cordial and helpful

 I would shop here again

My experience was great! The customer service was at its best! My shipping arrived ahead of time and tracking was great! I will most definately shop again with Witbecks! I have already recommended them to others!

 I would shop here again

While their price was okay, Witbeck runs a very questionable operation. I ordered a new, expensive microwave oven ($700), but got an obviously, open box item. While acknowledging the problem, Sean Witbeck continually promised to make up for his companies bad faith advertising, but it took 6 months, numerous calls and emails, and finally a letter from my attorney to get his company to settle my dispute. I'm not sure if he is a crook or just a bad manager, but I will never deal with Witbeck again

 I would not shop here again

The prices listed on Epinions are NOT the real prices at the store.

I was looking for a Bosch B30 espresso machine, and they showed a price of $1149 on Epinions, the best of the listed merchants, but when you click the Buy It at Witbeck button, you are taken to a page showing $1299, a price difference of $150.

Assuming this is deliberate (I'm sure they would say not, as they certainly couldn't admit doing it on purpose, but judge for yourself...) this is very deceptive marketing and indicative of a less than honest approach to customer service - this company cannot be trusted. Never patronize merchants who advertise a low price to get you into the store and then change it once you're there.

 I would not shop here again

Delivery was two weeks late, item damaged. Witbeck made it almost impossible for us to return the item and to get our money back. We had to call them a few times each day for two or three weeks, and would not be able to get them to do anything substantial. Completely sick and tired of calling them, we eventually have to ship the item by ourselves to the factory to get it repaired. The factory, FiveStar, was so gracious as to repair it for us for free. Witbeck simply took our money and ran. They do not care a bit once we paid them. We will NEVER shop at Witbeck in our lifetime!

 I would not shop here again

I spent $17,000 at Witbeck appliance. Bought all my appliances there. They ordered me the wrong DCS 48" dual fuel stove. I got natural gas instead of LP. It took 5 months to get the part to convert it over to LP. Witbeck acted like it was my fault and   Read full review...

 I would not shop here again

Bought GE cooktop and Bosch vent. Placed order by phone since website (for unknown reason) didn't show color I wanted. Phone salespeople were helpful. A little weak on follow-up -- they didn't email a confirmation, and I had to call again to request order conf and shipping schedule. But they did deliver before their estimated date. Overall pleased with price and performance.

 I would shop here again

I purchased a Miele Touchtronic Ultra Dishwasher online. It was delivered in a timely fashion as Witbeck had stated it would be. The dishwasher had been slightly dented in an inconspicuous area on the side during shipping and Witbeck quickly offered to lower the price in lieu of returning the unit and waiting for a replacement. I am very happy with my Miele dishwasher and the service I received from Witbeck.

 I would shop here again

The ordering went very smooth. Their website is pretty well set up and easy to use. They had the best price I could find online and free delivery, which along with paying no salestax made for a very nice final price.

It shipped very quickly and I received it in excellent time. Of course I'm pleased though that it did not rain, since my $1200 stovetop was left on my porch leaning against the front door for me to find several hours later -- I suppose I would have seen a true test of Witbeck's customer service if it had not been such a sunny day.

 I would shop here again

Hello,
The produce, order accuracy and customer service were very good, but the delivery time frame was not good at all, I was told when I placed my order that it would take 2-4 weeks and it toke about 9 weeks. I had just moved into a new house and didn't have a refrigerator, so this was very hard on my family. Would I buy from this company again YES I would the price was very good.

 I would shop here again

My shopping experience with Witbeck was GREAT!!
They where on top of things and very helpful. Customer service was good also. Someone was there to answer my call unless it was not business hours. We were building a new house, and they held my appliances for about 2 months for me. They kept in contact via e-mail and phone with me and let me know that the microwave was on back order. Matt and Jen were very very helpful in answering questions and making sure everything went great! They let me know that it would take 2 to 3 weeks for delivery of appliances. I actually had my appliances delivered in three separate shipments. AND GUESS WHAT NO SHIPPING CHARGES!! The GE monogram series was a lot cheaper there than anywhere locally in Louisiana. I would recommend them to anyone and would surely shop there again.

 I would shop here again

I ordered a Thermador smoothtop cooktop, which was very well packaged and is now a joy to use. It was delivered in three weeks. I received an Email confirmation of the order right away, but was concerned about the delay in shipping (although it arrived quickly after it was shipped). One negative (in addition to the delay in shipping) was that after it was shipped, I received an invoice by mail that identified it as a special order, and as such would require a 25% restocking fee if returned. The item is not identified as a special order on the website. The installation instructions were lacking some crucial information (size of cutout, etc.), but I was able to get that information elsewhere. This, of course, is an omission by the manufacturer, not Witbeck. The package was left on our porch, without even a doorbell ringing, which is unusual.

 I would shop here again

Given the glowing reviews from other buyers, I was comfortable placing a large order with Witbeck. I was quite disappointed, however, but poor service I received from them.

One of the item I ordered was a Miele dishwasher. Witbeck sent me the wrong model. I contacted them and Matt Witbeck (the owner's son) assured me that he will take care of it. More than two months later, NOTHING happened. I tried contacting Matt Witbeck again, this time he ignored all my messages. I finnally got hold of someone after I threatened legal action. Turns out Matt Witbeck was lying, and did absolutely nothing. But I have been given the run around and excuses ever since. I ordered last August, it is now Februrary, and I am still waiting!

 I would not shop here again

I bought a Miele Washer, Dryer, stacking kit, and installation kit. I also ordered a Dyson Vaccuum. I made the order in the beginning of November 2004. Witbeck promised that I would receive all items within 2 weeks, and worst case, in 3 weeks.   Read full review...

 I would not shop here again

They were very good. It took some time to receive the dishwasher, But I believe it was the manufacturers fault. They were responsive by email and phone. In fact Matt was not only helpful, he gave me an additional discount because his suggestion was an upgrade. We were very happy with the service.


 I would shop here again

Update April 2006 - Ouch!! Sorry to read all the recent bad experiences on Epinions about Witbeck. Not sure if this is a sign of bad times to come but I received a call totally out of the blue from Witbeck recently asking about my appliances and if I   Read full review...

 I would shop here again

I had a very good buying experience at Witbecks, but what impressed me was there frank honesty. I spoke at length with a salesman and after hearing my needs he told me the best range for me would be a Viking. At the end of our discussion I decided to place the order but the salesman told me he could not sell me Viking as I was outside of his region. It is not often that a store would put the good of the customer (the viking 30" range was the right one for me) ahead of their financial gain, but Witbecks did.

I did order the rest of my appliances and a TV from them. Everything went as planned and everyone I talked to was helpful and considerate.

I have already refered friends to Witbecks. They are very knowledgeable and put the customer first.

Steve

 I would shop here again

I found the cheapest price on the GE stainless dishwasher that I wanted from Witbeck's. I have never ordered anything this big via the internet, but Witbeck's was helpful, friendly, and very professional. The delivery charge was minimal for an appliance, the delivery speed was amazing and their customer service is #1.

 I would shop here again

The folks @ Witbeck were very helpful. Ordering and delivery went smoothly. Overall, shopping @ Witbeck Online was a positive experience.

 I would shop here again