YOOX.COM

My order was completely wrong. Very disappointed when I received the wrong shoes, right designer but completely different model. 
When I rang up the customer service, they were hopeless. They said they did not do exchanges. I just had to re order the original shoes, which were no longer in stock. I didn't want an exchange, just to receive the correct shoes I had ordered!
Now I have to wait in again all day for UPS to collect the unwanted shoes and I will not be refunded delivery charges and I have no shoes. 

 I would not shop here again

i bought a pair of armani shoes.I got them  in 3 days with the certificate of authedication.No problems at all with Yoox company. What was awful was UPS delivery service but that has nothing to do with Yoox.Reccomented!

 I would shop here again

Be very very sure what you ordered is going to fit you.  Especially if you're shopping from outside the US or EU.  I had to return two items from Australia.  The return courier was very expensive.  Then the items apparently never arrived. The whole experience has left me seriously out of pocket.  Will never use Yoox again and will never shop online for clothing again.  Yoox fail to tell you that Italian custom officers are notoriously dodgy.

 I would not shop here again

I have ordered numerous times from www.yoox.com and have always been very happy with their fast reliable service.They have a user-friendly website which allows you see all your orders,returns(free),etc.I'm a big www.yoox.com fan! I do almost all my shopping on www.yoox.com! I go on their website daily to check for new arrivals,promotions,etc.

 I would shop here again

My experience with yoox was controversial.
1st time I ordered 3 pairs of shoes supposed to be size US7.5. It turned out to be EU37 and was too small for me. One of the shoe pair was Prada carshoe - it looked like it was a shelf sample with worn-out back although the sole was new.
Then I ordered 2 bags, 1 jacket - all OK new good quality.
Then I ordered a pair of shoes - received an empty box, then another - lost during shipping (UPS). Got reimbursement though.
Then I ordered a pair of white ballet flats - they came dreadfully dirty (not worne-out but once again it looked like an extensively used sample or a shelf pair).
I made an attempt to return the pair. Guess what? The package returned to me with the sign "Address not found".
After that I did browse yoox website but did not have a courage to order anything more.
If you pay a closer attention, you'll manage to notice some signs of wear even in the photos on the website!!!
And after all, I don't find the prices adequate. In addition, I noticed that they sell the same shoes for more than 2 years!

 I would not shop here again

I bought a pair of Diesel Murran Jeans on Yoox recently. On a whim, I checked out several sites that show how to spot fake Diesel. The Indian head tag on my jeans don't have the proper silver micro stitch at the bottom and are missing the "made in Italy" text. In fact, they don't say where they are made anywhere on the jeans! I can only assume they are fake! I got a very disappointing response from Yoox. They sent me a form letter reply stating all their goods are 100% authentic. They said I should just send them back according to their return policy(so someone else can buy this fake!)I've already worn them and cut the tags off so I will likely not even be able to return them anyway! I have purchased 11 items in the last month from Yoox but will not be returning ever again!

 I would not shop here again

Item description is not correct. When I saw a pair of shoes on Yoox.com. It said rubber sole. When I paid and got them, I found they are wood sole.

Second time, I bought a blazer from Yoox.com. And it was made in so bad condition and it was fake. The customer service asked me to return it if I didn't feel satisfied with the item and the return shipping will be at my own expense. They didn't mention any thing about the authentic of the item.

 I would not shop here again

Good selection, great prices, good shipping speed.

BUT - if problems come up that can't be answered with a single email, don't expect them to ever get resolved. I was overcharged, and have been dealing with getting it remedied for a week now. Every call to teh toll-free is useless, they say they can't do anything except forward to the Italian headquarters, and they don't reply. There is no way to email their HQ directly, or to phone them directly.

They're fine as long as no mistakes are made, but if they are, the way their customer service is set up is a miserable failure.

UPDATE: a day after writing this, I called again to confirm my refunds had in fact been processed, as the agent had told me 3 days prior. It turns out they still have not done it, despite what the agent told me. SO now, you can add dishonest to the list of problems with their customer service.

 I would not shop here again

Good.
I have shopped here several times. So far, I have nothing to complain about. I will shop here again.

 I would shop here again

Return policy sorta sucks. Clothing quality is great. However you can't exchange merchandise and they charge you an $8 fee for processing returns. In essence you are paying around $15 if you make another order and, "receive an exchange." Many other companies offer exchanges for free as long as you pay for the shipping cost of sending the item back to them.

 I would not shop here again

Great! It is good to see the lastest fashions online...
It gets to compilcated in the city and when you live in the country as i do, it gets to expensive to drive to the next city which is 6 hours away.....so yeah I enjoed your site alot

Thanx

 I would shop here again

Customer service helped me with my questions promptly via e-mail. After ordering, delivery was right   Read full review...

 I would shop here again