Zales

Well it has been over a week and still no jewelry.  This has been the worst experience in online shopping that I have ever had.  I get better customer service from a gas station than I have from Zales.  First of all, it was very   Read full review...

 I would not shop here again

First we went to the store to buy a wedding ring.  The price on the tag was different than the price that rung up at the register so we went home to see what the price was online.  It was about $100 cheaper online than in the store so we   Read full review...

 I would not shop here again

Beware that if you purchase online, but wanted a refund afterwards, you maybe not be able to do that at a retail store as described in Zales.com's refund policy. The associates at the retail store will make excuses for not processing your return.

 I would not shop here again

This was the worst experience I have ever, EVER, had buying online.

I bought an engagement ring and when I received it a stone on the band was missing, when I then brought it into the Zales store they noticed a crack in the diamond solitaire.

I then had to drive to fedex and return the ring and when I spoke with the customer service they said this happens. That was all they said 'this happens sometimes'.

Don't let 'This Happen' to you find another store, we are going someplace else when I get the money back on my card in 30 days!

 I would not shop here again

With an easy to navigate website, excellent clearance section, and regular sales, specials, coupons, and shipping deals, Zales.com meets the expectations of an ideal jewelry website. I signed up for their e-mail advertisements so I would get the latest   Read full review...

 I would shop here again

I ordered a 1 ct. diamond circle necklace, and within 1 month of wearing it, only occasionally, it started turning my chest black where the pendant rests, and one of the diamonds already fell out!!!!!!! I called the so-called customer service, and was told that I could only return it within 30 days for a full refund and when I called it had been 33 days since I ordered it! They said I could exchange it for something else, but I doubt it's even real jewelry that they sell. I want my money back, and I will get it or I'll sue Zales for fraud and misrepresentation. I am going to another jeweler to verify it is real, and we'll go from there.

 I would not shop here again

Zales sales some of the lowest quality jewelry in the business at top of the line prices
Avoid being scammed by just avoiding this place
The jewelry is so cheep it has no appreciation value
The diamond I bought was valued at 1/2 the sale price I bought it.

Zales sucks

 I would not shop here again

I would never ever ever shop at zales.com EVER again under any circumstance. I ordered a mothers ring on November 20 for Christmas for my mother. They told me it would arrive by Christmas eve. Here I sit on January 4, and the ring still is not here. I called the company numerous times 1) to change the shipping address since i wouldn't be at my school apartment for a month 2) to see where it actually was, and 3) to finally cancel the order. THe day after I tried to cancel the order, it was shipped out ANDDDDDD to the wrong address. I called zales to have them re-root the package to where I am, and they said there is nothing more they could do for me. STAY AWAY FROM ZALES.COM. They mislead you with information and do not do anything to help or fix your problems. Take your business elsewhere and I can assure you that you'll be much happier with your results.

 I would not shop here again

I ordered 4 items from Zales through a email promotion for One day free shipping on any sized orders . The order arrived very quickly but unfortunately it was short one item. I called customer service and entered the Twilight Zone.

Zales company policy does not allow them to send out the missing item. They have to do an investigation for 7 to 10 days and then get back to you.

I was told I could reorder the item but that would mean I would have to pay the shipping. It was a $30 item and a $6 shipping fee is a pretty high percentage of the value.

When I mentioned I did not think I should have to pay any further shipping on the item because of the promotion. I was told to shop for another $69 of items to get the free shipping by their normal policy. NOT an acceptable answer. I asked to escalate the call and was told the very same thing again. Needless to say Zales online has lost our business.

 I would not shop here again

In over 3 years I have spent $8K at Zales. Christmas of 2006 I purchased a ring for my wife. Understanding it was not her size I bought the warranty as directed to get'free sizing' the Ring was a hit, but then the story starts.
The ring was returned for sizing, when we picked it up it was not round it was elongated. My wife returned it to be corrected and when she went to pick it up it was flat on one side and the workmanship was horrible. 2 months later the replacement is not in. AND policy would not let them refund our money.

Stay away from ZALES they have bad customer service, Horrible workmanship and a bad attitude.

 I would not shop here again

This is mostly a review of a Zales store, not the website, but I do have some comments about Zales.com at the end of this review. I'm a guy who had never worn or bought jewelry, but decided to get a gold bracelet. I wasn't going to spend days combing   Read full review...

 I would not shop here again

Buying jewelry from zales.com has proved to be risky business and a bitter experience. I therefore do not recommend zales.com. Here is my story. I have ordered a gold cross with a chain for christmas, as a present. I received it within two days (as   Read full review...

 I would not shop here again

Zales is the worse jewerly store. Their customer service is horrible.

I've had so many problems with my ring. The diamond constantly kept falling out. After returning it to them for repair after repair, I got very annoyed. They finally did replace the one ring (have had problems with my husbands wedding band and my engagement ring as well). Well I just had them cleaned and checked at my Zales in my town - 2 days later the diamond as come out on this newer ring.

Called corporate office, since the employee here refused to help us. Supposely it's my fault the diamonds keep falling out. I must abuse my ring. We were told we should really upgrade! Yeah, Ok spend more $$$ for worthless crap.

I would never buy another piece of crap from them. I've been telling others how horrible thier merchandise is and how terrible the customer service is.

They'll be all nicey to you when you enter their store, as soon as you have one problem, they treat you like crap.

 I would not shop here again

When it comes to buying gifts, some people are difficult to shop for. They never really state specifically what they want or they already have so many things that buying a present almost seems pointless. But there is one type of gift that is almost   Read full review...

 I would shop here again

At the time I bought an engagement ring, I was 21 and making about $9 an hour. My girlfriend at the time liked the Zales Diamond engagement ring with the Octillion cut and platinum band. I decided one day to get the ring for her and propose. About a   Read full review...

 I would not shop here again

My husband and I decided to elope in Hawaii, as we wanted to get married the easiest (and least stressful) way possible. With making arrangements for the wedding, ring shopping fell by the wayside. Three weeks before we were to leave, we realized we   Read full review...

 I would not shop here again

I was checking the Zales.com for dad's day gift for my husband. They had a Seiko watch that I liked, the dial color of the watch was described as blue in the title and black in the detailed description. Since the color of the dial didn't matter to me, I   Read full review...

 I would not shop here again

This is the worst Online store I have ever ordered from! My order has not arrived after 10 days and no one has a clue why! I don't understand how they stay in business! Needless to say I will never order over the Internet from them again!

 I would not shop here again

Great shopping experience all in all. They had a lot of items that were out of stock but not the one I was interested in. I ordered it on a Sunday night and received it on Wednesday, well within the range of 2 business days for processing and the FedEx 2-Day shipping. Item looks great and the order went smoothly. I never got a tracking number though.

 I would shop here again

My worst online transaction was with Zales.com. It's amazing that this company is still in business.. and they've accomplished that (staying in business) by being crooked and misleading customers. I ordered a ring for my wife for Christmas (December   Read full review...

 I would not shop here again

Zales is quite possibly the worst Jewelry Store in the World. They have very low quality Jewelry. My husband bought me a mother's ring from Zales. He had to have is custom made because we have 8 children and it is the Worst piece of Jewelry I own 2 of the emeralds fell out and they tried to make us pay for them to be put back in......Oh yes did i mention is was only my second week of having it.

 I would not shop here again

Zales has been the worst experience of my life. I wouldn't use Zales again under any circumstances... Zales lied to me !!! Product never shipped ... No order tracking on internet or by phone (just order accepted and in stock)!! Not true order never   Read full review...

 I would not shop here again

I thought that ordering from a major online retailer would mean that everything with my order would go well. Boy was I wrong! Nowhere on the site when ordering do they mention that you are REQUIRED to be home and sign for the delivery in person. No exceptions whatsoever. I spent 2 hours on the phone with them and they would not make any exceptions. I had to travel 65 miles to the shippers office to pick up my order. Once I got home and opened the box I found out they shipped me someone elses order. Once the correct order was recieved (and another 65 mile trip made), I inspected the jewelry and found the quality was terrible. The diamonds were VERY cloudy and the earrings look like they were soldered by a 5 year old. I will never by from zales again.

 I would not shop here again

Upon submitting my online order, Zales' website indicated the order could not be processed, instructed me to check my information, and to try again. I tried again. The screen stated the order could not be processed. I rechecked my information and I   Read full review...

 I would not shop here again

I am extremely unhappy with the service I have received from Zales. They consistently give me the run-around, misleading information and confirm that my account is current, when in fact they are reporting it as 30, 60 & 90-day late on my credit report. We all know how hard it is to maintain a credit score and when you have a creditor working against you and are not will to assist when they are in the wrong- you are in for a very very very long road.

 I would not shop here again

I had decided to purchase an engagement ring from Zales.com during one of their 25% off diamond sales. I figured that since Zales was a big name brand that I wouldn't have any difficulty in getting exactly what I had wanted. I guess I should have   Read full review...

 I would not shop here again

Do not for the love of God shop at Zales.com!!!!! In the end of October, I ordered two watches to be engraved from Zales.com. They were meant to be Xmas gifts. When I received the watches, they were damaged!!! These items were not packaged properly at all!!! One would think they would use styrofoam or bubble wrap or something!!!!! So, I called their customer service and they told me that I could bring the watches to the store to be sent out for repair. I went to the nearest store to do so and after waiting another two weeks, the watches were not repaired properly!!!!!!! I called customer service again and told them the situation and you know what they told me...."There's nothing more we can do for you." So here I am, two weeks before Xmas, and I don't know what else I could give to these people for Xmas. But I know one thing, I'm returning the damaged watches, closing my credit card with them, and letting EVERYONE know how much Zales.com sucks!!!!!

 I would not shop here again

My Zales Adventure Or The Two Rings From Hell! Bottom line, don't do business with Zales. I will never do it again. If you are interested, read on. If you must order from   Read full review...

 I would not shop here again

My first experience with Zales.com was buying a Christmas present for my girlfriend. I found a wide range of selection at this website. Pictures of the merchandise were also beautiful and very hi-res. I also appreciated the various search filters   Read full review...

 I would shop here again

I HAVE ORDERED RINGS AND A CROSS. THEY HAVE ALWAYS COME IN 2 DAYS. I AM VERY HAPPY WITH ZALES AND I WILL BUY FROM ZALES IN THE YEARS TO COME.

 I would shop here again